NPS score

Question Title

* 1. Which organisation would you say has the better customer experience based on the following net promoter scores?

-6

26

3

23

Question Title

The graph below shows raw net promoter scores.

The graph below shows raw net promoter scores.

Question Title

* 2. Which organisation would you say has the better customer experience based on the above graph?

Standard NPS curve

Shift 80% up by 1 point

Reduce just detractors by 80%

Zero detractors

Question Title

* 3. These graphs actually correspond to the net promoter scores above. Which graph corresponds to which score?

	NPS
Standard NPS curve	Standard NPS curve NPS menu
Reduce just detractor	Reduce just detractor NPS menu
Shift 80% up by 1 point	Shift 80% up by 1 point NPS menu
Zero detractors	Zero detractors NPS menu

Question Title

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