How Can WASCO Improve Its Service Delivery To Customers? Question Title * 1. What community in Saint Lucia do you reside/operate in? OK Question Title * 2. Which of the following categories best describes your employment status? Employed, working full-time Employed, working part-time Self employed Not employed Disabled, not able to work OK Question Title * 3. What is your yearly household income? Less than $20,000 $20,000 to $34,999 $35,000 to $49,999 $50,000 to $74,999 $75,000 to $99,999 $100,000+ OK Question Title * 4. What service (s) does WASCO provide to you? Water Sewer Both OK Question Title * 5. Which customer class do you belong to? Domestic Commercial Hotel Government OK Question Title * 6. Do you drink tap water or bottled water at home? Tap water Bottled water Both Please give reason (s) for your response OK Question Title * 7. On average, how much money do you spend monthly on bottled water at home/company? $0.00 $0.01 to $50.00 $50.01 to $100.00 $100.01 to $500.00 $500.01 to $1,000.01 $1,000.01 to $5,000.00 $5,000.01 to $10,000.00 $10,000.01+ OK Question Title * 8. What do you use pipe-borne water supplied by WASCO for? Cooking Bathing Washing Drinking Cleaning All of the Above Other (please specify) OK Question Title * 9. Do you know what intake (rivers, springs) supplies your community with water? Yes No OK Question Title * 10. Do you think that our present intakes (rivers, springs) will be sufficient to supply water island-wide in the future? Yes No OK Question Title * 11. Please rate the quality of the water supplied by WASCO. Very high High Average Low Very low OK Question Title * 12. Please rate the quality of the sewer service supplied by WASCO. Very high High Average Low Very low Not applicable (No Sewer Service) OK Question Title * 13. Please describe the frequency of the water supplied by WASCO in your community? Every day 4 to 6 times a week 1 to 3 times a week A few times a month Once a month Every other month OK Question Title * 14. Are you satisfied with the frequency of the water supplied by WASCO? Yes No OK Question Title * 15. Do you practice water conservation and efficient water use? Yes No If yes, please specify the methods used and if no, please give reason (s). OK Question Title * 16. Generally does your water have a smell? no smell foul smell Please describe foul smell OK Question Title * 17. Generally, how does your water taste? No taste Good taste Bad taste Please describe, if the water taste bad OK Question Title * 18. Generally how does your water look? Clear Cloudy Dirty OK Question Title * 19. On average, how much do you pay for water monthly? $24.42 $24.43 - $50 $51 - $100 $101 - $200 $201 - $500 $501 - $1000 $1001 - $5000 $5001 - $10,000 $10,000+ OK Question Title * 20. On average, how much do you pay for sewer monthly? $20.00 $20.01 - $50 $51 - $100 $101 - $200 $201 - $500 $501 - $1000 $1001 - $5000 $5001 - $10,000 $10,000+ Not applicable (No Sewer Service) OK Question Title * 21. Would you be willing to pay more for water and sewer services at this time to facilitate the delivery of an improved quality of service? Yes No Please give reason (s) for your answer. OK Question Title * 22. What increase would you consider paying to your existing water bill? Domestic Commercial Hotel Please select one based on your customer class $0.00 $0.01 to $5.00 $5.01 to $10.00 $10.01 to $20.00 $20.01 to $30.00 $30.01 to $50.00 $50.01+ Please select one based on your customer class Domestic menu $0.00 $0.01 to $20.00 $20.01 to 50.00 $50.01 to $100.00 $100.01 to $200.00 $200.01 to $500.00 $500.01+ Please select one based on your customer class Commercial menu $0.00 $.01 to $50.00 $50.01 to $100.00 $100.01 to $200.00 $200.01 to $500.00 $500.01 to $1000.00 $1000.01 + Please select one based on your customer class Hotel menu OK Question Title * 23. What increase would you consider paying to your existing sewer rates? Domestic Commercial Hotel Not Applicable Please select one based on your customer class $0.00 $0.01 to $5.00 $5.01 to $10.00 $10.01 to $20.00 $20.01 to $30.00 $30.01 to $50.00 $50.01+ Please select one based on your customer class Domestic menu $0.00 $0.01 to $20.00 $20.01 to $50.00 $50.01 to $100.00 $100.01 to $200.00 $200.01 to $500.00 $500.01+ Please select one based on your customer class Commercial menu $0.00 $0.01 to $50.00 $50.01 to $100.00 $100.01 to $200.00 $200.01 to $500.00 $500.01 to $1000.00 $1000.01 + Please select one based on your customer class Hotel menu No Sewer Connection/Service Please select one based on your customer class Not Applicable menu OK Question Title * 24. What would you do if the water or sewer rate increase was too costly? OK Question Title * 25. Considering the rising costs of raw materials used in the production, treatment and distribution of water and sewer, do you think consumers should bear some of that cost? Yes No OK Question Title * 26. Have you ever lodged complaints about WASCO's water or sewer services? Yes No OK Question Title * 27. What was the complaint about? OK Question Title * 28. Were you satisfied with the results and the manner by which the complaint was handled? Yes No Please give reason (s) for your answer OK Question Title * 29. Overall, how would you rate WASCO as a utility provider for both water and services services? Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied OK Question Title * 30. Are there any new service(s) that can be offered by WASCO to improve its overall quality of service? OK DONE