The IT Self-service Survey

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* 1. Where is your organization currently located?

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* 2. Counting all locations, how many people does your organization employ?

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* 3. Which of the following best describes your job title?

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* 4. How do your employees currently access your IT service and support capabilities? (please tick all that apply)

Telephone

Email

Self-service portal

Walk-up

Chat

Automated service and support mechanisms

Mobile app

Chatbot

Via collaborative services such as Slack and MS Teams

Other (please specify)

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* 5. How would you rate the success of your IT self-service portal?

We don’t have an IT self-service portal

The expected ROI was achieved

A “just good enough” success

Not a success, but still workable

We need to revisit it

We gave up on it

Don’t know