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Netball Manurewa Centre - 2023 Membership Survey

The Netball Manurewa (NM) Board are presently reviewing the NM Strategic Plan.  To assist us with this review, we are asking ALL NM members to complete this short survey.  Thank you in advance for taking time to complete this survey, your voice is important to NM.

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* 1. What role(s) do you currently engage in at Netball Manurewa (NM)?
(tick as many as applicable to you)

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* 2. NM Office Communication:
How would you rate the NM Office communication with members:

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* 3. NM Website
How would you rate the NM website.
Website Layout?

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* 4. Is the website up to date?

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* 5. Is the website content helpful for the members?

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* 6. Is there any additional information you would like to see on the website?

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* 7. Presently NM communicates regularly with members via email, phone, website, social media, Saturday netball control room and monthly delegates meetings.  Members can also communicate directly with the NM Office via email, phone, social media, Saturday netball control room, monthly delegates meetings and in the office during office hours. 
In your opinion, are monthly Delegates meetings in season still necessary/helpful?

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* 8. If Delegates meetings should continue, should there be as many meetings as described in the
NM Regulations 2.2 (page 7) and 3.25 (page 23)?

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* 9. If not, how many meetings should be held in season?

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* 10. Should members have the ability to send ‘apologies’ for non-attendance in advance of the meetings?

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* 11. If apologies are provided and accepted, should this be deemed ‘non-attendance’?  (we have some member clubs, who in the past have simply sent apologies and not attended one meeting in season)  

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* 12. What should the penalty be for meeting non-attendance? (refer NM Regulations 3.25.d – Page 23)

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* 13. Overall, how would you rate the NM Office staff Customer Service.
Efficiency (responds to queries in timely & professional manner)?

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* 14. Approachable (are they friendly and do you feel comfortable communicating with them)?

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* 15. Responsive (responds to queries within 24 hours)?

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* 16. Overall, how would you rate the NM Saturday Control Room volunteers Customer Service.
Efficiency (responds to queries in timely & professional manner)?

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* 17. Approachable (are they friendly and do you feel comfortable communicating with them)?

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* 18. Responsive (responds to queries quickly)?

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* 19. NM manages the entire NM facility including maintenance & upkeep.  How would you rate the facility.
Upkeep (tidy & clean)

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* 20. Relevant (are the facilities relevant for NM members ie; indoor court, outdoor courts, cafeteria, meeting rooms, parking etc.)

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* 21. Saturday Netball Club/Team duties:
In the past, members of NM were responsible for completing Club/Team duties on Saturday’s in season.  This provided members with a sense of accountability for the facility upkeep, and an appreciation for the work our volunteers undertake to deliver Saturday netball through the control room.
Should Club duties be re-introduced for Saturday netball in season (ie; control room duty)?

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* 22. Should Team duties be re-introduced for Saturday netball in season (ie; rubbish pick up, FF hoops set up / pack down duties etc.)?

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* 23. NM provides its members with many Netball Development opportunities throughout the year ie; coach development workshops, future ferns workshops, umpire development programmes, player development programmes, representative programmes, in school delivery etc. 
How would you rate our Netball Development staff & opportunities?

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* 24. Approachable (are staff friendly and do you feel comfortable communicating with them)?

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* 25. Responsive (responds to netball development queries quickly)?

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* 26. Delivery (knowledgeable & professional)?

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* 27. Opportunities (are there enough netball development opportunities being offered)?

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* 28. Nationally, netball competitions are predominantly delivered by volunteers.  NM continuously seeks more volunteers to assist with ongoing delivery of netball competitions and programmes for our community.  We are considering introducing a NM dollars volunteering scheme, which would provide NM volunteers (ie; control room, umpiring, games committee etc.) with NM dollars, in exchange for their volunteering.  The NM dollars would be used for any NM activities ie; venue hire, player registration fees, umpire fees etc.
Would you consider volunteering your time to assist NM to deliver netball competitions?

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* 29. If we introduced the NM dollars Volunteering scheme, would that encourage you to volunteer some of your time at NM?

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* 30. NM presently delivers in season Saturday netball; off season social mixed netball competitions. 
What other competitions would you like delivered at NM?

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* 31. Have we forgot anything?
Let us know if there is anything else that you think we need to improve on, moving forward:

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* 32. Name of your club or school team

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* 33. Please enter your details to go into the draw to win one of two Netball Kit prize packs
(Netball, set of Bibs, Whistle). Entries close Friday 16th June.
Prize draw winners to be announced on 19th June via NM fb page.