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1.
What is your general sentiment toward the auto finance industry’s recovery post-pandemic?
Very Pessimistic
Pessimistic
Neither optimistic nor pessimistic
Optimistic
Very Optimistic
Very Pessimistic
Pessimistic
Neither optimistic nor pessimistic
Optimistic
Very Optimistic
2.
Which factor will have the most influence on the auto finance industry’s prospects in 2022?
The pandemic
The computer chip shortage
Used vehicle values
HR: Ability to hire personnel
Inflation
3.
Which department has had the greatest budget increase in 2021 compared to 2020?
Originations
Consumer Experience
Servicing
IT
Risk Management and/or Compliance
Other (please specify)
4.
When do you expect net charge-off and delinquency rates to normalize?
1Q 22
2Q 22
3Q 22
4Q 22
In 2023
Other (please specify)
5.
Which aspect of risk management is currently commanding the most company resources?
Servicing
Collections
Fraud prevention
Technology
Regulatory compliance
Other (please specify)
6.
What is your company’s top priority when considering new technologies?
Accelerating digital adoption
Integrating online sales with financing
Improving existing technologies
Regulatory compliance
Other (please specify)
7.
Overall, what are your expectations for the industry and your company’s performance in 2022?
