El Paso County Child Support Services Customer Satisfaction Survey

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* 1. Regarding your most recent customer service experience, what form of communication was used with our Child Support Office?

In Person

By Telephone

By US Postal Service

Via Email

Via "Contact Us" Link on Website

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* 2. If you left a message for your Case Manager, how long did it take until you received a return call?

Same Day

Next Day

I did not leave a phone number for call back.

Still have not heard back.

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* 3. What would best describe your initial contact with the Customer Service Representative?

Representative accurately answered my questions.

Representative gave me a good solution.

Representative gave me unclear answers.

I had to explain my situation / issue several times.

Representative did not understand my issue.

Representative didn't know how to handle my situation / issue.

Representative had to ask others.

Representative was rude.

I was kept waiting on hold.

Other (please specify)

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* 4. The Customer Service Representative was knowledgable about the topic of Child Support. Do you agree or disagree?

Strongly Agree

Agree

Disagree

Strongly Disagree

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* 5. Please rate the following with your level of satisfaction:

	Very Satisfied	Satisfied	Neutral	Somewhat Unsatisfied	Very Unstatisfied
Representative explained things to me clearly in language I could understand.	Representative explained things to me clearly in language I could understand. Very Satisfied	Representative explained things to me clearly in language I could understand. Satisfied	Representative explained things to me clearly in language I could understand. Neutral	Representative explained things to me clearly in language I could understand. Somewhat Unsatisfied	Representative explained things to me clearly in language I could understand. Very Unstatisfied
I believe the person I spoke with was trying to help me to the best of their ability.	I believe the person I spoke with was trying to help me to the best of their ability. Very Satisfied	I believe the person I spoke with was trying to help me to the best of their ability. Satisfied	I believe the person I spoke with was trying to help me to the best of their ability. Neutral	I believe the person I spoke with was trying to help me to the best of their ability. Somewhat Unsatisfied	I believe the person I spoke with was trying to help me to the best of their ability. Very Unstatisfied
I believe appropriate action will be taken on my case in a timely manner.	I believe appropriate action will be taken on my case in a timely manner. Very Satisfied	I believe appropriate action will be taken on my case in a timely manner. Satisfied	I believe appropriate action will be taken on my case in a timely manner. Neutral	I believe appropriate action will be taken on my case in a timely manner. Somewhat Unsatisfied	I believe appropriate action will be taken on my case in a timely manner. Very Unstatisfied
I was able to get all the services I needed today.	I was able to get all the services I needed today. Very Satisfied	I was able to get all the services I needed today. Satisfied	I was able to get all the services I needed today. Neutral	I was able to get all the services I needed today. Somewhat Unsatisfied	I was able to get all the services I needed today. Very Unstatisfied
Although I may not get the outcome I want, the interaction was good.	Although I may not get the outcome I want, the interaction was good. Very Satisfied	Although I may not get the outcome I want, the interaction was good. Satisfied	Although I may not get the outcome I want, the interaction was good. Neutral	Although I may not get the outcome I want, the interaction was good. Somewhat Unsatisfied	Although I may not get the outcome I want, the interaction was good. Very Unstatisfied

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* 6. Overall, how satisfied were you with the service you received?

Very Satisfied

Satisfied

Unsatisfied

Very Unsatisfied

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* 7. If you would like someone from the Department of Human Services Quality Assurance Unit to contact you, please provide your information below.

Name:

Phone Number:

Address:

Address 2:

City/Town:

State:

ZIP:

Best Time to Call:

Email Address:

Prefer Call or Email?