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* 1. The last time you were sick or were concerned you had a health problem, how many days did it take from when you first tried to see your Nurse Practitioner to when you actually saw them or someone else at the clinic?

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* 2. Did you get an appointment on the day you wanted or within an acceptable time?

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* 3. How many times in the last 12 months have you received care at a walk-in clinic or emergency room?

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* 4. If you received care at a walk-in clinic or emergency room, what was the reason?

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* 5. Have you been admitted to hospital in the last 12 months?

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* 6. If yes, did you have follow up from the clinic about your admission to hospital?

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* 7. Do you take prescription medications on an ongoing basis?

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* 8. If yes, have you reviewed the medications you take in the last 12 months with your NP or the Pharmacist?

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* 9. When you see your health care provider, how often do they, or someone else at the clinic give you an opportunity to ask questions about your recommended treatment?

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