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BPACE Front Office Customer Service Feedback 2024-2025
1.
When you came into the school office, were you greeted in a timely and friendly manner so that you felt welcomed and acknowledged?
Yes
No
2.
Overall, how would you rate the quality of your customer service experience?
Very positive
Somewhat positive
Neutral
Somewhat negative
Very negative
3.
How well did the staff understand your questions?
Extremely well
Very well
Somewhat well
Not so well
Not at all well
4.
How much time did it take the staff to address your questions and concerns?
Much shorter than expected
Shorter than expected
About what I expected
Longer than expected
Much longer than expected
Did not receive a response
5.
How satisfied were you with the information the staff provided you?
Extremely Satisfied
Very satisfied
Somewhat satisfied
Not satisfied
6.
On a scale 1-10, 1 is not helpful and 10 is very helpful, how helpful was the staff?
1
2
3
4
5
6
7
8
9
10
1
2
3
4
5
6
7
8
9
10
7.
What was the purpose of your visit to our school office today? (Check all that apply)
Student registration
Seeking information
Academic progress
Other (please specify)
8.
On a scale of 0 to 10,
How likely is it that you would recommend this school to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
9.
How did you hear about our school?
Movie Theater
School Marquee
Advertisement Banner
School Flyer
Community Center
Social Media
Partner Agency Referral
Internet Search
Other (please specify)
10.
Do you have any other comments, questions, or concerns?