Workplace Conflict Survey

Mediation Services of North Central MA, Inc., is a non-profit organization that deals with conflict everyday. We are conducting a survey within our service area to learn more about how you experience conflict. All answers will be aggregated and not attributed to any particular person. We will use the information to help us better meet the needs of the communities we serve. Please answer honestly and with consideration. Thank you!

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* 1. How frequently do you observe or experience conflict in the workplace?

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* 2. What types of conflict have you observed or experienced in the workplace? Select all that apply

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* 3. At which levels of the organization do you observe or experience conflict most often?

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* 4. Can you describe a specific instance of conflict you have personally experienced in the workplace?

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* 5. How does workplace conflict generally make you feel? (check any that apply)

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* 6. What do you believe are the main causes of conflict in your workplace? Select all that apply

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* 7. How do you usually respond to conflict when it arises?

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* 8. Do you feel supported by your organization when dealing with conflict?

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* 9. Does your company/organization have policies in place for dealing with both external and internal conflicts?

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* 10. What strategies or approaches does your organization regularly use to deal with conflict?

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* 11. How effective do you think the current conflict management strategies are in your organization?

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* 12. How many people work at your organization?

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* 13. What is the name of your organization (if you aren't comfortable sharing the name, please share the industry i.e. non-profit, banking, real estate, construction (includes plumbing, electrical, HVAC, etc), manufacturing, utilities, government, etc.

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* 14. Have you ever used mediation to resolve workplace conflict?

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* 15. Have you ever considered a conflict coach to help you work through issues?

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* 16. Is there anything else you would like to share about your experience with workplace conflict?

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