Week 9 – Rights and Responsibilities –Services to Respect Rights/Patient Responsibilities

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* 1. Please add your name and department.

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* 2. The policy on Patient Rights defines the rights of all patients.  Identify three rights a patient has.

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* 3. True or False: All patients are asked if they would like to complete an advance directive on admission.  

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* 4. True or False: A patient speaking Farsi requests an interpreter.  We tell them we do not have one.

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* 5. True or False: Bilingual staff who are not certified interpreters may interpret information such as medical care, consents, discharge information and care decisions.

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* 6. True or False: We have no equipment available for hearing or speech impaired patients.

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* 7. True or False: A complaint should be handled at the earliest time by staff present. 

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* 8. True or False: Anytime a patient has a complaint after they have been discharged you should call the Patient Experience Coordinator.

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* 9. True or False: Salinas Valley Health Medical Clinics restricts visitors to 14 years and older.

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* 10. Yes or No: A patient is defined as “Confidential.”  Can his significant other and children visit? 

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