MSSA 2019 Customer Feedback Survey Question Title * 1. What County do you live? Question Title * 2. Do you currently use/know someone who uses MRCI Services, if so what one? Vocational/Employment Day Services Client Directed (Self Direction)/Fiscal Management Services Transitional (Track/Bridge) Other (please specify) Question Title * 3. How likely is it that you would recommend this company to a friend or colleague? Not at all likely 50 extremely likely Clear i We adjusted the number you entered based on the slider’s scale. Question Title * 4. What changes would MRCI have to make for you to give it an even higher rating? Question Title * 5. When looking for this service, how likely are you to consider MRCI first? Extremely likely Very likely Somewhat likely Not so likely Not at all likely Question Title * 6. In the past 12 months, how many times have you used MRCI services? Question Title * 7. What does MRCI do really well? Question Title * 8. Which of the following words would you use to describe our services? Select all that apply. Reliable High quality Useful Unique Good value for money Overpriced Impractical Ineffective Poor quality Unreliable Other (please specify) Question Title * 9. How well do our services meet your needs? Extremely well Very well Somewhat well Not so well Not at all well Question Title * 10. How responsive have we been to your questions or concerns? Extremely responsive Very responsive Somewhat responsive Not so responsive Not at all responsive Not applicable Question Title * 11. What would you use as an alternative if MRCI were no longer available? Question Title * 12. Do you have any other comments, questions, or concerns? Question Title * 13. Optional: I would like to leave my name and contact information for someone at MRCI to follow-up with me? Name Email phone Done