Web Experience Survey

Question Title

* Why did you visit the Computershare website (www.computershare.com/amazon) today? (select all that apply)

To review my account balance

To review my account history

To complete a transaction

Other (please specify)

Question Title

* How satisfied are you with the Computershare website's ease of use?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

Question Title

* How satisfied are you with the amount of effort it took to resolve your desired task?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

Question Title

* It is easy to find the information I need on Computershare's website.

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

Question Title

* How would you rate the resources you have available on Computershare's website to learn about Amazon's Direct Stock Purchase Plan (DSPP)?

Excellent

Good

Neutral

Poor

Very Poor

Question Title

* Overall, my experience engaging with Computershare's website was frustration free.

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

Question Title

* Overall, how satisfied are you with Computershare's website?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied