Purchasing & Contracting Customer Service Survey
1.
How long has your company been doing business with DeKalb County, GA?
0-2 years
3-4 years
5 years or more
2.
How responsive is the Procurement Department in answering questions, answering emails, and returning phone calls?
Exceeds Expectations
Meets Expectations
Does not Meet Expectation
3.
How do you rate our overall professionalism?
Far Exceeds Expectations
Exceeds Expectations
Meets Expectations
Does Not Meet Expectations
4.
How effectively do you think Purchasing and Contracting communicates its needs, plans and expectations?
Very Good
Good
Needs Improvement
5.
Does the Procurement Department have realistic expectations for your company in solicitations?
Yes
No
Majority of the Time
6.
In regard to solicitations (ITB, RFP, Quotes, etc.) are the specifications thorough enough for your company to submit its best response? Please explain.
7.
Is the time allowed for response to Bids, Quotes and RFPs generally sufficient?
Yes
No
Majority of the time
8.
Does DeKalb County make payments in a timely manner?
Yes
No
Majority of the time
9.
Please rate your overall level of satisfaction with the services you recently received from this department (1=Worst thru 5=Excellent):
5-Excellent
4-Good
3-Average
2-Bad
1-Worst
10.
What can we do to improve the current bid process?
Current Progress,
0 of 10 answered