Purchasing & Contracting Customer Service Survey

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* 1. How long has your company been doing business with DeKalb County, GA?

0-2 years

3-4 years

5 years or more

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* 2. How responsive is the Procurement Department in answering questions, answering emails, and returning phone calls?

Exceeds Expectations

Meets Expectations

Does not Meet Expectation

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* 3. How do you rate our overall professionalism?

Far Exceeds Expectations

Exceeds Expectations

Meets Expectations

Does Not Meet Expectations

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* 4. How effectively do you think Purchasing and Contracting communicates its needs, plans and expectations?

Very Good

Good

Needs Improvement

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* 5. Does the Procurement Department have realistic expectations for your company in solicitations?

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* 6. In regard to solicitations (ITB, RFP, Quotes, etc.) are the specifications thorough enough for your company to submit its best response? Please explain.

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* 7. Is the time allowed for response to Bids, Quotes and RFPs generally sufficient?

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* 8. Does DeKalb County make payments in a timely manner?

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* 9. Please rate your overall level of satisfaction with the services you recently received from this department (1=Worst thru 5=Excellent):

5-Excellent

4-Good

3-Average

2-Bad

1-Worst

Purchasing & Contracting Customer Service Survey

Question Title

* 1. How long has your company been doing business with DeKalb County, GA?

Question Title

* 2. How responsive is the Procurement Department in answering questions, answering emails, and returning phone calls?

Question Title

* 3. How do you rate our overall professionalism?

Question Title

* 4. How effectively do you think Purchasing and Contracting communicates its needs, plans and expectations?

Question Title

* 5. Does the Procurement Department have realistic expectations for your company in solicitations?

Question Title

* 6. In regard to solicitations (ITB, RFP, Quotes, etc.) are the specifications thorough enough for your company to submit its best response? Please explain.

Question Title

* 7. Is the time allowed for response to Bids, Quotes and RFPs generally sufficient?

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* 8. Does DeKalb County make payments in a timely manner?

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* 9. Please rate your overall level of satisfaction with the services you recently received from this department (1=Worst thru 5=Excellent):

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* 10. What can we do to improve the current bid process?