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Workflow Management 2021 Survey
1.
Which of the following solutions are you currently leveraging?
Select all that apply.
Workflow automation
Workflow management software
Workflow management services
RPA
Intelligent Automation
Business Process Automation
Business Process Management
2.
Are you looking to invest in any of the following solutions over the next year?
Select all that apply
Workflow automation
Workflow management software
Workflow management services
RPA
Intelligent Automation
Business Process Automation
Business Process Management
*
3.
In what areas do workflow management and automation tools add the most value? Please choose up to
3
:
(Required.)
End-to end process automation enablement
General increased efficiency and productivity
Improved data and analytics
Compliments and enables RPA
Improved collaboration
Increased transparency and accountability
Reduces costs
Improves employee satisfaction
Boosts cyber security efforts
Improved customer satisfaction
Enhanced strategic planning
Scalability
Systems integration & connectivity
Increased business resilience and agility
Easier auditing & compliance reporting
Higher level of accuracy
Reduced operational risk
Eliminates mundane tasks and processes
Other (please specify)
4.
In what areas is your organization currently leveraging workflow automation?
Please select all that apply.
Finance
Human Resources
Customer Service
Procurement & Supply Chain
Inventory Management & Warehousing
Sales & Marketing
IT
5.
Do you expect your organization will expand workflow automation into any new areas next year? If so, which ones?
Please select all that apply.
We will not be expanding into any new areas
Finance
Human Resources
Customer Service
Procurement & Supply Chain
Inventory Management & Warehousing
Sales & Marketing
IT
Other (please specify)
6.
Do you expect your final, approved budget for workflow management tools to increase over the next year?
Yes
No, I expect it to stay the same
No, I expect it to decrease
We don’t plan on investing in these tools at all
I don’t know
*
7.
What would you say are the top challenges you face when implementing or using workflow automation?
Please choose up to 2
(Required.)
The high cost of implementation/maintenance
End-User/Stakeholder resistance
Privacy & security concerns
Loss of process flexibility
Defining complex processes
Vendor/solution selection
Data or systems integration issues
Building a business case
Scalability challenges
Lack of skilled talent to implement
Regulatory concerns
Leadership not bought in
Other
8.
Are you currently leveraging any of the following workflow management solutions?
Select all that apply
Monday.com
Wrike
Kintone
Kofax
ClickUp
Nintex
Zapier
Kissflow
Pipefy
Integrify
Signavio
ProcessMaker
Comindware Tracker
Flokzu
Gravity Flow
Automate.io
Orchestly
Asana
Other (please specify)
9.
Are you considering investing in any of the following solutions over the next year?
Select all that apply
Monday.com
Wrike
Kintone
Kofax
ClickUp
Nintex
Zapier
Kissflow
Pipefy
Integrify
Signavio
ProcessMaker
Comindware Tracker
Flokzu
Gravity Flow
Automate.io
Orchestly
Asana
Other (please specify)
10.
What percentage of your final, approved IT budget do you expect to devote to workflow management and automation tools:
Less than 5%
6-25%
26-50%
51-75%
More than 75%
Current Progress,
0 of 10 answered