GENTEC Web Survey
This survey is for GENTEC customers only.
1.
On a scale of 0 to 10,
How likely is it that you would recommend this company to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
2.
Overall, how satisfied or dissatisfied are you with our company?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
3.
How well do our products meet your needs in the past 12 months?
Extremely well
Very well
Somewhat well
Not so well
Not at all well
4.
Do you use any other suppliers that offer products similar to those provided by GENTEC?
Yes
No
5.
If you answered "yes" to question #4, what is the name of the supplier?
6.
On a scale from 1 to 5 (5 being the best), please rate our PRODUCTS in the following areas.
1
2
3
4
5
Reliable
1
2
3
4
5
High Quality
1
2
3
4
5
Useful
1
2
3
4
5
Good value for the money
1
2
3
4
5
7.
What improvement would you like us to make on the product (list the model number and the issue).
8.
Which of the following attributes would you best describe about GENTEC? Check all that apply.
Reliable product operation
Fast lead time
Relationship with someone I trust
Competitive prices
Generous warranty policy
Range of standard product line
Willingness to customize product
Knowledgable account manager, customer service, etc.
9.
How well did our sales team respond to your inquiries?
Extremely responsive
Very responsive
Moderately responsive
Not very responsive
Not at all responsive
10.
Please rank the knowledge of our sales team.
Extremely knowledgeable
Very knowledgeable
Moderately knowledgeable
Not very knowledgeable
Unknowledgeable
11.
Please rank the effectiveness of our order processing method and customer service team.
Very effective
Moderately effective
Not very effective
Not at all effective
12.
If you've had an issue with a product, was it effectively resolved by our technical service team?
Yes
No
13.
How well did our customer service representative answer your question or solve your problem?
Extremely well
Very well
Moderately well
Slightly well
Not at all well
14.
On a scale from 1 to 5 (5 being the best), please rate our CUSTOMER SERVICE in the following areas.
1
2
3
4
5
Product knowledge
1
2
3
4
5
Willingness to help
1
2
3
4
5
Politeness/Friendliness
1
2
3
4
5
Availability
1
2
3
4
5
Responsiveness
1
2
3
4
5
15.
Do you have any other comments, questions, or concerns about our products and/or customer service?
16.
Thank you for taking the time to fill out our survey. In order to verify your responses, please leave us your full name, contact information and company you are employed at. Thank you!
