Customer Appreciation Survey
1.
What is your email address?
2.
What is your name?
3.
Which Concord Pet store do you shop at the most? (if you don't shop at Concord, where do you get your pet supplies from?)
4.
What type of pets do you have?
Dog
Cat
Rabbit
Guinea Pig
Hamster
Bird
Fish
Reptile
Other (please specify)
5.
What products do you like to buy when you shop with us?
Dog Kibble
Cat Kibble
Raw
Gently Cooked
Freeze Dried
Toys
Treats
Chews
Supplements
Gates/Crates
Cleaning Supplies/Wee Wee Pads/Outdoor Cleanup
Cat Litter and Litter Supplies
Wild Bird Food
Domestic Bird Food
Small Animal Supplies
Fish and/or Reptile Supplies
Other (please specify)
6.
Is there a product you wish we would carry in our store?
7.
How often do you shop with us?
Less than once a month
Once a month
2-3 times a month
Once a week
More than once a week
8.
Which of the following issues do you feel is the most important problem in our store that we need to address?
Pricing - too expensive
Pricing - no labels
Friendliness of employees
Availability of products
Employee knowledge about products
Selection of products
Cleanliness of the store
I have no problems with the store I frequent the most
Other (please specify)
9.
What type of promotion would you most like to see in stores?
Buy Get discounts (like Buy 1 Get 1 Free or Buy 2 Get 1 Free)
Percentage off
Case discounts
Weekend sales with deep discounts
Bundled Item discounts (buy 3 items get 25% off, for instance)
Other (please specify)
10.
Are there any employees you would like to commend for excellent customer service (if you know their name please list it)?