United Counseling Service Client Satisfaction Survey PMT Psychiatric and Medication Management Services Question Title * 1. I/We received services in Bennington Manchester Question Title * 2. I/We received services that were right for us. Strongly agree Agree Mixed Disagree Strongly Disagree Strongly agree Agree Mixed Disagree Strongly Disagree Please tell us more. Question Title * 3. I/We received services that we needed. Strongly agree Agree Mixed Disagree Strongly disagree Strongly agree Agree Mixed Disagree Strongly disagree Please tell us more. Question Title * 4. Staff treated me/us with respect. Strongly agree Agree Mixed Disagree Strongly disagree Strongly agree Agree Mixed Disagree Strongly disagree Please tell us more. Question Title * 5. The services I/we received made a difference. Strongly agree Agree Mixed Disagree Strongly disagree Strongly agree Agree Mixed Disagree Strongly disagree Please tell us more. Question Title * 6. My quality of life improved as a result of the services I/we received. Strongly agree Agree Mixed Disagree Strongly disagree Strongly agree Agree Mixed Disagree Strongly disagree Please tell us more. Question Title * 7. I would recommend UCS to a friend or family. 10- Extremely Likely 9 8 7 6 5- Neutral 4 3 2 1 0- Not all likely 10- Extremely Likely 9 8 7 6 5- Neutral 4 3 2 1 0- Not all likely Please tell us more. Question Title * 8. I found the video/phone options as effective as meeting in person. Strongly Agree Agree Neither Agree or Disagree Disagree Strongly Disagree Strongly Agree Agree Neither Agree or Disagree Disagree Strongly Disagree Please tell us more. Question Title * 9. Did you feel like your personal identity/culture was/is valued? Strongly agree Agree Mixed Disagree Strongly disagree Strongly agree Agree Mixed Disagree Strongly disagree Please tell us more. Question Title * 10. Billing and Payments (You may choose as many as apply) I received clear communication regarding payment responsibilities. Information about financial assistance was available. Billing statements were provided in a timely manner. My questions about billing and payment were answered clearly and respectfully. Information about payment arrangements was provided. Not applicable Please tell us more. Question Title * 11. We strive to meet your needs. Do you have any recommendations on how we could improve your overall experience with UCS? (You may choose as many as apply.) Increase hours of operations to include evenings and weekends. Provide follow up phone calls in a timely manner. Improved communication Provide additional services. None Other Question Title * 12. If you had a chance to say one thing to our Executive Director, Lorna Mattern, what would it be? Done