RTC RIDE ON-DEMAND SURVEY - CALL CENTER
1.
Customer Name:
2.
Satisfied Scale Questions
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Please indicate your overall satisfaction with the associates' knowledge about the RTC Ride On-Demand program.
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Please indicate your overall satisfaction with the length of your typical phone call.
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Please indicate your overall satisfaction with your RTC Ride On-Demand trip experience.
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Please indicate your overall satisfaction with the ease in which you are able to load your account with funds.
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Overall, how satisfied are you with the convenience of the Ride On-Demand program?
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
If you answered 'Dissatisfied' Or 'Very Dissatisfied' to any of the questions above, please explain why.
3.
What is the average response time of your Ride On-Demand Driver?
0-5 minutes
5-10 minutes
10-15 minutes
longer than 15 minutes
4.
Are you satisfied with your drivers' typical response time?
Yes
No
5.
Do you typically schedule your Ride On-Demand rides in advance?
Yes
No
6.
Do the booking agents typically confirm the expected trip cost prior to booking your ride?
Yes
No
7.
Do you usually have to pay above $3 for your ride?
Yes
No
If 'Yes', do you feel the cost of your trip was reasonable based on the convenience of an on-demand vehicle?
8.
Based on the convenience of the program, would you be willing to pay a base fare above $3 per ride?
Yes
No
If 'Yes', what do you feel would be a reasonable base fare? (Please enter the $ amount.)
9.
Please indicate the primary purpose of your travel using the Ride On-Demand program (Example: work, medical appointments, grocery shopping, etc.).
10.
What are your suggestions for improving this program in the future?