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* 1. Name

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* 2. Role

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* 3. Contact Centre

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* 4. Team

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* 5. Looking at the ‘Work type definitions’, do you consider the split between simple and complex is correct?

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* 6. Looking at the Work type definitions, is there anything further you this should be added?

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* 7. Looking at the work type by role do you agree with the identified work type

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* 8. Are there any other transactions that should be added to either simple or complex that are not already mentioned?

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* 9. Or do any transactions need to be further elaborated on?

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* 10. What is the CCO/CSR staffing ratio in your team?

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* 11. Is there any other feedback that you would like to raise with the PSA in relation to this matter?

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