Customer Satisfaction Survey

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* 1. Which best describes you?

Business or Employer

Job Seeker

Economic or Workforce Developer

Media

Government

Educator

Student

Researcher

Other (please specify)

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* 2. How did you hear about MERIC?

Colleague

Web search or link

Presentation

Newsletter

Other (please specify)

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* 3. How often do you use the following?

	Daily	Weekly	Monthly	Quarterly	Less then Quarterly	N/A
Unemployment Data	Unemployment Data Daily	Unemployment Data Weekly	Unemployment Data Monthly	Unemployment Data Quarterly	Unemployment Data Less then Quarterly	Unemployment Data N/A
Economic Indicators (Cost of Living, GDP, etc.)	Economic Indicators (Cost of Living, GDP, etc.) Daily	Economic Indicators (Cost of Living, GDP, etc.) Weekly	Economic Indicators (Cost of Living, GDP, etc.) Monthly	Economic Indicators (Cost of Living, GDP, etc.) Quarterly	Economic Indicators (Cost of Living, GDP, etc.) Less then Quarterly	Economic Indicators (Cost of Living, GDP, etc.) N/A
Industry Employment	Industry Employment Daily	Industry Employment Weekly	Industry Employment Monthly	Industry Employment Quarterly	Industry Employment Less then Quarterly	Industry Employment N/A
Occupational Employment and Wages	Occupational Employment and Wages Daily	Occupational Employment and Wages Weekly	Occupational Employment and Wages Monthly	Occupational Employment and Wages Quarterly	Occupational Employment and Wages Less then Quarterly	Occupational Employment and Wages N/A
Employment Projections	Employment Projections Daily	Employment Projections Weekly	Employment Projections Monthly	Employment Projections Quarterly	Employment Projections Less then Quarterly	Employment Projections N/A
Regional Reports	Regional Reports Daily	Regional Reports Weekly	Regional Reports Monthly	Regional Reports Quarterly	Regional Reports Less then Quarterly	Regional Reports N/A
Career Products (Pathways, Career Grades, STEM, etc.)	Career Products (Pathways, Career Grades, STEM, etc.) Daily	Career Products (Pathways, Career Grades, STEM, etc.) Weekly	Career Products (Pathways, Career Grades, STEM, etc.) Monthly	Career Products (Pathways, Career Grades, STEM, etc.) Quarterly	Career Products (Pathways, Career Grades, STEM, etc.) Less then Quarterly	Career Products (Pathways, Career Grades, STEM, etc.) N/A
Real-Time Labor Reports	Real-Time Labor Reports Daily	Real-Time Labor Reports Weekly	Real-Time Labor Reports Monthly	Real-Time Labor Reports Quarterly	Real-Time Labor Reports Less then Quarterly	Real-Time Labor Reports N/A
Labor Supply and Demand	Labor Supply and Demand Daily	Labor Supply and Demand Weekly	Labor Supply and Demand Monthly	Labor Supply and Demand Quarterly	Labor Supply and Demand Less then Quarterly	Labor Supply and Demand N/A

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* 4. How helpful is the information you receive?

Not Helpful

Rarely Helpful

Sometimes Helpful

Often Helpful

Always Helpful

Not Helpful

Rarely Helpful

Sometimes Helpful

Often Helpful

Always Helpful

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* 5. How would you prefer to access MERIC information? Rank 1-4.

Interactive Charts and Maps

Downloadable Excel Files

Short 1-2 page Information Briefs

In-Depth Detailed Reports

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* 6. Which information do you value the most? Rank 1-4.

Occupational and Career Information

General and Target Industry Information

Overall Economic Indicators and Trends

Regional Economy, Industry, and Occupation Information

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* 7. How satisfied are you that MERIC has the knowledge to answer your questions?

Very Dissatisfied

Somewhat Dissatisfied

Neutral

Somewhat Satisfied

Very Satisfied

Very Dissatisfied

Somewhat Dissatisfied

Neutral

Somewhat Satisfied

Very Satisfied

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* 8. In thinking about your most recent experience with MERIC, how would you rate your overall satisfaction

Very Dissatisfied

Somewhat Dissatisfied

Neutral

Somewhat Satisfied

Very Satisfied

Very Dissatisfied

Somewhat Dissatisfied

Neutral

Somewhat Satisfied

Very Satisfied

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* 9. Please rate the following. The information I was looking for was:

	Strongly Disaggree	Disagree	Neutral	Agree	Strongly Agree	N/A
Easy to find	Easy to find Strongly Disaggree	Easy to find Disagree	Easy to find Neutral	Easy to find Agree	Easy to find Strongly Agree	Easy to find N/A
Easy to understand	Easy to understand Strongly Disaggree	Easy to understand Disagree	Easy to understand Neutral	Easy to understand Agree	Easy to understand Strongly Agree	Easy to understand N/A
Useful	Useful Strongly Disaggree	Useful Disagree	Useful Neutral	Useful Agree	Useful Strongly Agree	Useful N/A
Timely	Timely Strongly Disaggree	Timely Disagree	Timely Neutral	Timely Agree	Timely Strongly Agree	Timely N/A

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* 10. Which MERIC services have you used?

	Never	Rarely	Sometimes	Often	Very Often
E-Learning Webinars	E-Learning Webinars Never	E-Learning Webinars Rarely	E-Learning Webinars Sometimes	E-Learning Webinars Often	E-Learning Webinars Very Often
MERIC Newsletter	MERIC Newsletter Never	MERIC Newsletter Rarely	MERIC Newsletter Sometimes	MERIC Newsletter Often	MERIC Newsletter Very Often
Contacted a Regional Liaison	Contacted a Regional Liaison Never	Contacted a Regional Liaison Rarely	Contacted a Regional Liaison Sometimes	Contacted a Regional Liaison Often	Contacted a Regional Liaison Very Often
Requested Presentation	Requested Presentation Never	Requested Presentation Rarely	Requested Presentation Sometimes	Requested Presentation Often	Requested Presentation Very Often

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* 11. How satisfied are you with the assistance you receive in resolving problems?

Very Dissatisfied

Somewhat Dissatisfied

Neutral

Somewhat Satisfied

Very Satisfied

N/A - Did not receive assistance

Very Dissatisfied

Somewhat Dissatisfied

Neutral

Somewhat Satisfied

Very Satisfied

N/A - Did not receive assistance

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* 12. Would you recommend MERIC products or services to others?

Yes

Maybe

Customer Satisfaction Survey

Missouri Economic Research and Information Center (MERIC)

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* 1. Which best describes you?

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* 2. How did you hear about MERIC?

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* 3. How often do you use the following?

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* 4. How helpful is the information you receive?

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* 5. How would you prefer to access MERIC information? Rank 1-4.

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* 6. Which information do you value the most? Rank 1-4.

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* 7. How satisfied are you that MERIC has the knowledge to answer your questions?

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* 8. In thinking about your most recent experience with MERIC, how would you rate your overall satisfaction

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* 9. Please rate the following. The information I was looking for was:

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* 10. Which MERIC services have you used?

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* 11. How satisfied are you with the assistance you receive in resolving problems?

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* 12. Would you recommend MERIC products or services to others?

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* 13. Do you have any other comments, questions, or concerns?