How Did We Do?

Overall Performance of The Alan Donald Team at Keller Williams Realty

We sincerely hope you enjoyed working with us as much as we enjoyed working with you. We are very grateful for the opportunity to help you with your real estate needs.

Our objective is to earn a "5-star" rating in ALL aspects of client satisfaction 100% of the time.

This short survey will help us identify areas where we are strong, and also areas of potential improvement. There are only a few short questions so it should only take a minute or two. Thanks!

Question Title

* 1. Your Name

Question Title

* 2. Please rate our team's performance on these skills/dimensions (Poor = 1, Outstanding = 5)

	1 Poor	2	3	4	5 Outstanding	Not Applicable
Professionalism	Professionalism 1 Poor	Professionalism 2	Professionalism 3	Professionalism 4	Professionalism 5 Outstanding	Professionalism Not Applicable
Negotiating Skills	Negotiating Skills 1 Poor	Negotiating Skills 2	Negotiating Skills 3	Negotiating Skills 4	Negotiating Skills 5 Outstanding	Negotiating Skills Not Applicable
Problem Solving	Problem Solving 1 Poor	Problem Solving 2	Problem Solving 3	Problem Solving 4	Problem Solving 5 Outstanding	Problem Solving Not Applicable
Communications & Accessibility	Communications & Accessibility 1 Poor	Communications & Accessibility 2	Communications & Accessibility 3	Communications & Accessibility 4	Communications & Accessibility 5 Outstanding	Communications & Accessibility Not Applicable
Market Knowledge	Market Knowledge 1 Poor	Market Knowledge 2	Market Knowledge 3	Market Knowledge 4	Market Knowledge 5 Outstanding	Market Knowledge Not Applicable
Made it a Smooth and Enjoyable Process	Made it a Smooth and Enjoyable Process 1 Poor	Made it a Smooth and Enjoyable Process 2	Made it a Smooth and Enjoyable Process 3	Made it a Smooth and Enjoyable Process 4	Made it a Smooth and Enjoyable Process 5 Outstanding	Made it a Smooth and Enjoyable Process Not Applicable
Systems & Organization	Systems & Organization 1 Poor	Systems & Organization 2	Systems & Organization 3	Systems & Organization 4	Systems & Organization 5 Outstanding	Systems & Organization Not Applicable
Use of Technology	Use of Technology 1 Poor	Use of Technology 2	Use of Technology 3	Use of Technology 4	Use of Technology 5 Outstanding	Use of Technology Not Applicable
Recommended Service Providers	Recommended Service Providers 1 Poor	Recommended Service Providers 2	Recommended Service Providers 3	Recommended Service Providers 4	Recommended Service Providers 5 Outstanding	Recommended Service Providers Not Applicable

Other (please specify)

Question Title

* 3. Who was your Closing Coordinator?

Meghan

None - I dealt only with Alan, Cynthia or Heidi

Other (please specify)

Question Title

* 4. On a scale of 1-5, how would you rate:

	Not Great		Average		Awesome	N/A
Your Buyer's Agent	Your Buyer's Agent Not Great	Your Buyer's Agent	Your Buyer's Agent Average	Your Buyer's Agent	Your Buyer's Agent Awesome	Your Buyer's Agent N/A
Your Listing Agent	Your Listing Agent Not Great	Your Listing Agent	Your Listing Agent Average	Your Listing Agent	Your Listing Agent Awesome	Your Listing Agent N/A
Your Closing Coordinator	Your Closing Coordinator Not Great	Your Closing Coordinator	Your Closing Coordinator Average	Your Closing Coordinator	Your Closing Coordinator Awesome	Your Closing Coordinator N/A
Your Lender	Your Lender Not Great	Your Lender	Your Lender Average	Your Lender	Your Lender Awesome	Your Lender N/A
Your Attorney	Your Attorney Not Great	Your Attorney	Your Attorney Average	Your Attorney	Your Attorney Awesome	Your Attorney N/A
Your Home Inspector	Your Home Inspector Not Great	Your Home Inspector	Your Home Inspector Average	Your Home Inspector	Your Home Inspector Awesome	Your Home Inspector N/A