Exit this survey Customer Satisfaction Survey Question Title In an effort to continually improve our products and processes, please take a moment to share your feedback. Thank you. Question Title * 1. What is your company's name? Question Title * 2. Product Quality: Strongly disagree Disagree Neutral Agree Strongly agree Kennedy's QMS meets my quality system standards and requirements Kennedy's QMS meets my quality system standards and requirements Strongly disagree Kennedy's QMS meets my quality system standards and requirements Disagree Kennedy's QMS meets my quality system standards and requirements Neutral Kennedy's QMS meets my quality system standards and requirements Agree Kennedy's QMS meets my quality system standards and requirements Strongly agree Quality is consistent across orders Quality is consistent across orders Strongly disagree Quality is consistent across orders Disagree Quality is consistent across orders Neutral Quality is consistent across orders Agree Quality is consistent across orders Strongly agree Overall product quality meets or exceeds requirements Overall product quality meets or exceeds requirements Strongly disagree Overall product quality meets or exceeds requirements Disagree Overall product quality meets or exceeds requirements Neutral Overall product quality meets or exceeds requirements Agree Overall product quality meets or exceeds requirements Strongly agree Comments Question Title * 3. Customer Service: Strongly disagree Disagree Neutral Agree Strongly agree Customer service is friendly, courteous and professional Customer service is friendly, courteous and professional Strongly disagree Customer service is friendly, courteous and professional Disagree Customer service is friendly, courteous and professional Neutral Customer service is friendly, courteous and professional Agree Customer service is friendly, courteous and professional Strongly agree Customer service is timely and responsive Customer service is timely and responsive Strongly disagree Customer service is timely and responsive Disagree Customer service is timely and responsive Neutral Customer service is timely and responsive Agree Customer service is timely and responsive Strongly agree Overall customer service meets or exceeds requirements Overall customer service meets or exceeds requirements Strongly disagree Overall customer service meets or exceeds requirements Disagree Overall customer service meets or exceeds requirements Neutral Overall customer service meets or exceeds requirements Agree Overall customer service meets or exceeds requirements Strongly agree Comments Question Title * 4. Delivery Performance Strongly disagree Disagree Neutral Agree Strongly agree Delivery timing is reliable Delivery timing is reliable Strongly disagree Delivery timing is reliable Disagree Delivery timing is reliable Neutral Delivery timing is reliable Agree Delivery timing is reliable Strongly agree Delivery schedules are flexible when changes are requested Delivery schedules are flexible when changes are requested Strongly disagree Delivery schedules are flexible when changes are requested Disagree Delivery schedules are flexible when changes are requested Neutral Delivery schedules are flexible when changes are requested Agree Delivery schedules are flexible when changes are requested Strongly agree Shipping documents are accurate and in the required format Shipping documents are accurate and in the required format Strongly disagree Shipping documents are accurate and in the required format Disagree Shipping documents are accurate and in the required format Neutral Shipping documents are accurate and in the required format Agree Shipping documents are accurate and in the required format Strongly agree Overall delivery performance meets or exceeds requirements Overall delivery performance meets or exceeds requirements Strongly disagree Overall delivery performance meets or exceeds requirements Disagree Overall delivery performance meets or exceeds requirements Neutral Overall delivery performance meets or exceeds requirements Agree Overall delivery performance meets or exceeds requirements Strongly agree Comments Question Title * 5. Quotation & Pricing: Strongly disagree Disagree Neutral Agree Strongly agree Responses to requests for quotes/pricing are timely Responses to requests for quotes/pricing are timely Strongly disagree Responses to requests for quotes/pricing are timely Disagree Responses to requests for quotes/pricing are timely Neutral Responses to requests for quotes/pricing are timely Agree Responses to requests for quotes/pricing are timely Strongly agree Pricing is competitive Pricing is competitive Strongly disagree Pricing is competitive Disagree Pricing is competitive Neutral Pricing is competitive Agree Pricing is competitive Strongly agree Comments Question Title * 6. Overall Satisfaction: Strongly disagree Disagree Neutral Agree Strongly agree Overall, Kennedy Fabricating meets or exceeds expectations Overall, Kennedy Fabricating meets or exceeds expectations Strongly disagree Overall, Kennedy Fabricating meets or exceeds expectations Disagree Overall, Kennedy Fabricating meets or exceeds expectations Neutral Overall, Kennedy Fabricating meets or exceeds expectations Agree Overall, Kennedy Fabricating meets or exceeds expectations Strongly agree Overall, Kennedy Fabricating strives to take care of its customers Overall, Kennedy Fabricating strives to take care of its customers Strongly disagree Overall, Kennedy Fabricating strives to take care of its customers Disagree Overall, Kennedy Fabricating strives to take care of its customers Neutral Overall, Kennedy Fabricating strives to take care of its customers Agree Overall, Kennedy Fabricating strives to take care of its customers Strongly agree Are there any improvements or suggestions you want to offer to Kennedy Fabricating? Question Title * 7. Is there any person at Kennedy Fabricating you would like to recognize or mention based on positive or negative experiences with them? Please explain. Question Title * 8. Your Name, Title, & Contact #. You may also submit your survey anonymously. Done