Ascent Group, Inc. Field Services Benchmarking Survey

1. Ascent Group, Inc. Field Services Survey

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The Ascent Group is conducting research to better understand how utilities are optimizing practices and utilizing technology to improve Field Service efficiency and effectiveness while reducing operating costs.

Our research is looking at field service organizations that perform any task related to service on/offs, field investigations, and non-routine meter readings. These activities could be performed by company or contractor personnel.

If you have any questions, please contact Christine Kozlosky at ckk@ascentgroup.com

For more information about our company, please visit www.ascentgroup.com.

Question Title

* 1. Please provide your contact information.

Name: *

Company: *

Address: *

Address 2:

City/Town: *

State: *

ZIP/Postal Code: *

Country: *

Email Address: *

Phone Number: *

Question Title

* 2. Briefly describe your Field Service Organization.

Question Title

* 3. What type of orders are worked by field service employees? (re-reads, check-reads, on/off orders, cut/reconnect orders, field investigations, high usage, leak investigations...)

Question Title

* 4. Please indicate all types of orders worked by your field service organization

Cut Non-Pay

Reconnects

On/Off Orders

Special Reads/Re-Read

Field Investigation

Leak Investigation

High Bill Investigation

Tampering Investigation

Meter Exchange

Meter Set

Meter Removal

Collections

Underground Locating

Meter Testing

Appliance Maintenance

Compliance Surveys

Other Orders

Other (please specify)