Support Staff Survey Question Title * 1. Name Question Title * 2. Current Role Question Title * 3. Company Question Title * 4. How frequently do you interact with the current CRM system for managing support tickets? Every day A few times a week About once a week A few times a month Once a month Less than once a month Question Title * 5. On a scale, how user-friendly do you find the current CRM system? Poor Average Great Clear i We adjusted the number you entered based on the slider’s scale. Question Title * 6. What are the primary challenges you face when using the current CRM system for support ticket management? Question Title * 7. Are there any specific features or functionalities missing in the current CRM system that would improve your support workflow? Question Title * 8. In your opinion, what are the key strengths of the current CRM system in managing customer support? Question Title * 9. How do you handle escalations or complex support cases within the current CRM system? Question Title * 10. Are there any specific integrations with other tools or systems that you believe would enhance the effectiveness of the CRM for support purposes? Question Title * 11. Do you have any suggestions for streamlining the support ticketing process to improve efficiency? Question Title * 12. In your view, what are the most critical metrics and KPIs that should be tracked within the CRM system for measuring support performance? Question Title * 13. How do you handle the transition of support tickets between shifts or team members within the current CRM system? Question Title * 14. Do you have any additional feedback? Done
