IVR Performance Benchmarking Survey |
1. Ascent Group, Inc. IVR Benchmarking Survey
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Is Your IVR Successful?
Benchmark IVR and Self-Service Customer Care
Is your Integrated Voice Response (IVR) supporting your company's customer service strategy? Have you increased customer satisfaction with your IVR self-service options? Has your IVR design or voice-recognition encouraged more self-service transactions?
The Ascent Group is benchmarking IVR deployment strategies to uncover the most effective techniques and strategies for improving customer usage, acceptance, and satisfaction. See how your call center and IVR usage compares to our database of best practices and best performers. If your call center has a successful IVR application(s), please participate in our research.
Benchmark IVR and Self-Service Customer Care
Is your Integrated Voice Response (IVR) supporting your company's customer service strategy? Have you increased customer satisfaction with your IVR self-service options? Has your IVR design or voice-recognition encouraged more self-service transactions?
The Ascent Group is benchmarking IVR deployment strategies to uncover the most effective techniques and strategies for improving customer usage, acceptance, and satisfaction. See how your call center and IVR usage compares to our database of best practices and best performers. If your call center has a successful IVR application(s), please participate in our research.
Participants will receive a complimentary copy of the published report (e-version).
If you have any questions, please contact Christine Kozlosky at ckk@ascentgroup.com
If you have any questions, please contact Christine Kozlosky at ckk@ascentgroup.com