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EUTF Employer Satisfaction Survey
Thank you for giving us the opportunity to serve you better. Please help us by taking a few minutes to tell us about the service you have received from the EUTF. We appreciate your business and want to make sure we meet your expectations.
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1.
Reason to contact the EUTF
(Required.)
Questions about health benefit coverages
Questions about employees’ forms or supporting documents
Questions regarding the Employer Portal
Questions regarding the Member Self-Service Portal
Other (please specify)
I have not had a reason to contact the EUTF.
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2.
How often do you reach out to EUTF for assistance?
(Required.)
Very Often (several times a month)
Often (monthly)
Rarely (periodically)
Very Rarely (a couple times a year)
Never
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3.
When I need assistance, I contact EUTF via
(Required.)
Calling Member Services and/or Financial Services designated lines
Contacting a specific EUTF representative (specify)
Email
Website contact page
Other (please specify)
N/A
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4.
When I contact the EUTF, the representative is able to answer my EUTF related questions in one call.
(Required.)
Always
Usually
Sometimes
Rarely
Never
N/A
Always
Usually
Sometimes
Rarely
Never
N/A
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5.
When I contact the EUTF, the representative provides courteous and compassionate customer service.
(Required.)
Always
Usually
Sometimes
Rarely
Never
N/A
Always
Usually
Sometimes
Rarely
Never
N/A
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6.
Overall, I am very satisfied with the service I receive from the EUTF
(Required.)
Always
Usually
Sometimes
Rarely
Never
N/A
Always
Usually
Sometimes
Rarely
Never
N/A
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7.
How can EUTF improve its customer service with the employers?
(Required.)
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8.
Comments
(Required.)
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9.
Employer?
(Required.)
*
10.
Department?
(Required.)
11.
First and Last Name (Optional)
Current Progress,
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