CHC Re-Opening Survey for Tenants

Calgary Housing Company has adjusted our services through COVID-19 so you can continue to access the services you need while keeping everyone safe. We are working on plans to re-open our offices to the public and are looking for input from our tenants to help us get it right!

Help us by completing this short survey about your service needs and experiences. The survey is anonymous, so no one will know who responded.
1.CHC has put many services online since COVID-19 began. Please tell us about your experiences with each of the following:
Didn't know about it
Haven’t used it
Used it – worked well
Used it – minor problems
Used it – major problems
Online rent payment
Electronic lease signing
Electronic submission of documents (such as an annual rent review)
Other, please specify:
2.If you had problems with any online services, please tell us about them:
3.In addition to online services, did you know that you can also make an appointment to meet with a CHC representative (e.g. your Property Manager or Account Administrator)?
4.Have you used our new appointment system to book a time with a CHC representative?
5.Did you know that each CHC office has a secure Drop Box where you can drop off documents?
6.Have you used our Drop Box to drop off a document?
7.When re-opening our offices, CHC will follow health guidelines (requiring the use of facemasks and hand sanitizing hands) and limit the number of people allowed in the office (max 2 people/office) at the same time. How comfortable will you feel coming in to the office when it re-opens?
8.After we re-open our offices, we will keep online services available. Once our offices are open, how do you plan to pay rent? 
9.Once our offices are open, how do you plan to do submit documents?
10.Once our office are open, how do you plan to meet with CHC representatives like your Property Manager or Account Administrator?
11.Is there anything else you think CHC should know when planning to re-open the offices?