Community Satisfaction & Budget Priority Survey

General City Rankings

Beginning in December of each year, the City’s Finance Department works with departments to begin the budgetary process for the upcoming year. With direction from the City Manager, departmental budgets are prepared based on available resources. Staﬀ uses City Council’s strategic initiatives and goals, that are set in December, as a guide when developing the budget as well as their internal priorities. A draft budget is presented to City Council for review and input in April. Recommendations are incorporated, and a final budget is adopted in May before it takes eﬀect on July 1.

This year, the City is seeking input from residents to help inform and guide the budgetary process and Council's strategic priorities. An annual satisfaction and budget priority survey will assist in ensuring that our tax dollars are spent according to our community's priorities, as well as provide staff a benchmarking mechanism to continue to improve services over time. The survey will be open through December 8, 2024.

Learn more about the City's budget and process here.

*Please note that this is not intended to be a scientific survey, rather to provide a pulse on community sentiment.

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* 1. Are you a resident of the City of Grand Haven?

Yes

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* 2. Please rate the City of Grand Haven on each of the items listed below.

	Very poor	Poor	Average	Good	Very Good	No Opinion
Overall, as a place to live	Overall, as a place to live Very poor	Overall, as a place to live Poor	Overall, as a place to live Average	Overall, as a place to live Good	Overall, as a place to live Very Good	Overall, as a place to live No Opinion
Overall safety of the community	Overall safety of the community Very poor	Overall safety of the community Poor	Overall safety of the community Average	Overall safety of the community Good	Overall safety of the community Very Good	Overall safety of the community No Opinion
Quality of shopping opportunities	Quality of shopping opportunities Very poor	Quality of shopping opportunities Poor	Quality of shopping opportunities Average	Quality of shopping opportunities Good	Quality of shopping opportunities Very Good	Quality of shopping opportunities No Opinion
Quality of dining opportunities	Quality of dining opportunities Very poor	Quality of dining opportunities Poor	Quality of dining opportunities Average	Quality of dining opportunities Good	Quality of dining opportunities Very Good	Quality of dining opportunities No Opinion
Vibrant and accessible downtown	Vibrant and accessible downtown Very poor	Vibrant and accessible downtown Poor	Vibrant and accessible downtown Average	Vibrant and accessible downtown Good	Vibrant and accessible downtown Very Good	Vibrant and accessible downtown No Opinion
Quality of entertainment opportunities	Quality of entertainment opportunities Very poor	Quality of entertainment opportunities Poor	Quality of entertainment opportunities Average	Quality of entertainment opportunities Good	Quality of entertainment opportunities Very Good	Quality of entertainment opportunities No Opinion
Availability of job opportunities	Availability of job opportunities Very poor	Availability of job opportunities Poor	Availability of job opportunities Average	Availability of job opportunities Good	Availability of job opportunities Very Good	Availability of job opportunities No Opinion
Availability of affordable/attainable housing	Availability of affordable/attainable housing Very poor	Availability of affordable/attainable housing Poor	Availability of affordable/attainable housing Average	Availability of affordable/attainable housing Good	Availability of affordable/attainable housing Very Good	Availability of affordable/attainable housing No Opinion
Quality of arts and cultural opportunities	Quality of arts and cultural opportunities Very poor	Quality of arts and cultural opportunities Poor	Quality of arts and cultural opportunities Average	Quality of arts and cultural opportunities Good	Quality of arts and cultural opportunities Very Good	Quality of arts and cultural opportunities No Opinion
Availability of affordable childcare	Availability of affordable childcare Very poor	Availability of affordable childcare Poor	Availability of affordable childcare Average	Availability of affordable childcare Good	Availability of affordable childcare Very Good	Availability of affordable childcare No Opinion
Quality of K-12 schools	Quality of K-12 schools Very poor	Quality of K-12 schools Poor	Quality of K-12 schools Average	Quality of K-12 schools Good	Quality of K-12 schools Very Good	Quality of K-12 schools No Opinion
Quality and availability of public transportation	Quality and availability of public transportation Very poor	Quality and availability of public transportation Poor	Quality and availability of public transportation Average	Quality and availability of public transportation Good	Quality and availability of public transportation Very Good	Quality and availability of public transportation No Opinion
Quality of library services	Quality of library services Very poor	Quality of library services Poor	Quality of library services Average	Quality of library services Good	Quality of library services Very Good	Quality of library services No Opinion
As a place to raise children	As a place to raise children Very poor	As a place to raise children Poor	As a place to raise children Average	As a place to raise children Good	As a place to raise children Very Good	As a place to raise children No Opinion
As a place to retire	As a place to retire Very poor	As a place to retire Poor	As a place to retire Average	As a place to retire Good	As a place to retire Very Good	As a place to retire No Opinion
As a place to work	As a place to work Very poor	As a place to work Poor	As a place to work Average	As a place to work Good	As a place to work Very Good	As a place to work No Opinion
Environmental stewardship	Environmental stewardship Very poor	Environmental stewardship Poor	Environmental stewardship Average	Environmental stewardship Good	Environmental stewardship Very Good	Environmental stewardship No Opinion
Fosters an environment that embraces diversity and encourages inclusion	Fosters an environment that embraces diversity and encourages inclusion Very poor	Fosters an environment that embraces diversity and encourages inclusion Poor	Fosters an environment that embraces diversity and encourages inclusion Average	Fosters an environment that embraces diversity and encourages inclusion Good	Fosters an environment that embraces diversity and encourages inclusion Very Good	Fosters an environment that embraces diversity and encourages inclusion No Opinion
Overall appearance of the City	Overall appearance of the City Very poor	Overall appearance of the City Poor	Overall appearance of the City Average	Overall appearance of the City Good	Overall appearance of the City Very Good	Overall appearance of the City No Opinion
Overall quality of life in Grand Haven	Overall quality of life in Grand Haven Very poor	Overall quality of life in Grand Haven Poor	Overall quality of life in Grand Haven Average	Overall quality of life in Grand Haven Good	Overall quality of life in Grand Haven Very Good	Overall quality of life in Grand Haven No Opinion
Residents are highly engaged and connected to the community	Residents are highly engaged and connected to the community Very poor	Residents are highly engaged and connected to the community Poor	Residents are highly engaged and connected to the community Average	Residents are highly engaged and connected to the community Good	Residents are highly engaged and connected to the community Very Good	Residents are highly engaged and connected to the community No Opinion

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* 3. Comments

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* 4. What do you like the most about living in Grand Haven? (top of the list being highest ranked)

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* 5. Comments/Clarification

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* 6. What do you see as the most important issues facing Grand Haven? (top of the list being highest ranked)

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* 7. Comments/Clarification

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* 8. How do you feel the City is performing within the following strategic priorities:

	Not Satisfied	Neutral	Satisfied
Excellence in Government; Fiscal Responsibility	Excellence in Government; Fiscal Responsibility Not Satisfied	Excellence in Government; Fiscal Responsibility Neutral	Excellence in Government; Fiscal Responsibility Satisfied
Environmental Stewardship	Environmental Stewardship Not Satisfied	Environmental Stewardship Neutral	Environmental Stewardship Satisfied
Community Livability	Community Livability Not Satisfied	Community Livability Neutral	Community Livability Satisfied
Economic Development & Affordability	Economic Development & Affordability Not Satisfied	Economic Development & Affordability Neutral	Economic Development & Affordability Satisfied
Recreation, Culture & Learning	Recreation, Culture & Learning Not Satisfied	Recreation, Culture & Learning Neutral	Recreation, Culture & Learning Satisfied
Health and Safety for All	Health and Safety for All Not Satisfied	Health and Safety for All Neutral	Health and Safety for All Satisfied
Engaged, Informed, and Connected Community	Engaged, Informed, and Connected Community Not Satisfied	Engaged, Informed, and Connected Community Neutral	Engaged, Informed, and Connected Community Satisfied

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* 9. Comments

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* 10. Please rate how well your local government is doing in each of the following areas.

	Poor	Fair	Good	Excellent	No Opinion
Value of services for the taxes paid	Value of services for the taxes paid Poor	Value of services for the taxes paid Fair	Value of services for the taxes paid Good	Value of services for the taxes paid Excellent	Value of services for the taxes paid No Opinion
Value of services for fees paid	Value of services for fees paid Poor	Value of services for fees paid Fair	Value of services for fees paid Good	Value of services for fees paid Excellent	Value of services for fees paid No Opinion
Welcoming resident involvement	Welcoming resident involvement Poor	Welcoming resident involvement Fair	Welcoming resident involvement Good	Welcoming resident involvement Excellent	Welcoming resident involvement No Opinion
Responsiveness	Responsiveness Poor	Responsiveness Fair	Responsiveness Good	Responsiveness Excellent	Responsiveness No Opinion
Providing opportunities to express views before decisions are made	Providing opportunities to express views before decisions are made Poor	Providing opportunities to express views before decisions are made Fair	Providing opportunities to express views before decisions are made Good	Providing opportunities to express views before decisions are made Excellent	Providing opportunities to express views before decisions are made No Opinion
Being open and transparent	Being open and transparent Poor	Being open and transparent Fair	Being open and transparent Good	Being open and transparent Excellent	Being open and transparent No Opinion
Informing residents about community issues	Informing residents about community issues Poor	Informing residents about community issues Fair	Informing residents about community issues Good	Informing residents about community issues Excellent	Informing residents about community issues No Opinion
Managing growth effectively	Managing growth effectively Poor	Managing growth effectively Fair	Managing growth effectively Good	Managing growth effectively Excellent	Managing growth effectively No Opinion
Access to elected officials	Access to elected officials Poor	Access to elected officials Fair	Access to elected officials Good	Access to elected officials Excellent	Access to elected officials No Opinion
Customer service by local government employees	Customer service by local government employees Poor	Customer service by local government employees Fair	Customer service by local government employees Good	Customer service by local government employees Excellent	Customer service by local government employees No Opinion
Maintaining City appearance	Maintaining City appearance Poor	Maintaining City appearance Fair	Maintaining City appearance Good	Maintaining City appearance Excellent	Maintaining City appearance No Opinion

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* 11. Comments

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* 12. Do you feel that City Employees are generally responsible, dependable, forthcoming, accessible, and truthful? If not, please explain.

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* 13. How do you currently receive information from, or interact with, the City of Grand Haven? (Check all that apply)

Newsletter

Radio

Meeting Attendance

Social Media

General Inquiry Form

Website

Other (please specify)

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* 14. Are you currently involved with a City Board or Commission?

Yes

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