FY21 Client TIC Survey Question Title * 1. Your gender: Male Female Transgender male to female Transgender female to male Unsure Don't care to answer Question Title * 2. Your ethnic group: Latino Non-Latino Question Title * 3. Your race: Caucasian/White African American/Black Asian American Indian/Native American Biracial or multiracial Other (please specify) Question Title * 4. How many months have you come here for services? Question Title * 5. Something about this place makes me feel nervous. Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Question Title * 6. I never know quite what to expect from staff here. Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Question Title * 7. The staff think they know what is best for me, more than I do. Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Question Title * 8. I'm learning new skills here. Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Question Title * 9. I would recommend this program to anyone who has had bad experiences in their lives. Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Question Title * 10. I get to choose the kinds of services I receive. Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Question Title * 11. I don't feel like I can trust anyone here. Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Question Title * 12. When I come here, I feel safe. Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Question Title * 13. In deciding about my recovery plans, I feel like the staff are in charge. Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Question Title * 14. I never feel as though the staff appreciate who I am and what I can do. Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Question Title * 15. The staff do things for me I'd rather do for myself. Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Question Title * 16. I'm worried that information about my care may be shared with the wrong people. Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Question Title * 17. If a woman got emotional in a group, she would be considered a drama queen. Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Question Title * 18. The signs make it clear where I can find exits, restrooms and offices. Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Question Title * 19. I feel that my privacy is highly respected. Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Question Title * 20. Staff here understand that men often have a hard time talking about their feelings. Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Question Title * 21. I have no control over what services I receive. Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Question Title * 22. No one here notices it when I am in distress. Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Question Title * 23. If a man cried in a group here, he would probably get teased. Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Question Title * 24. Staff here know that I have strengths and skills. Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Question Title * 25. Every time I come here, I learn something new. Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Question Title * 26. The staff here really understand how to help people who have had bad experiences in their lives. Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Question Title * 27. The way this building is decorated-flooring, furniture, wall paint and artwork-has a calming, inviting effect. Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Question Title * 28. I expect that staff will do what they say they are going to do. Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Question Title * 29. I feel like the staff have all the power and the people receiving the services have none. Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Question Title * 30. Staff here are helping me to feel better about myself as a man or a woman. Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Question Title * 31. The people here give me the tools I need to help me change. Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Question Title * 32. The services provided don't address my concerns and needs. Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Question Title * 33. The staff listen to what I say I need. Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Question Title * 34. Staff here understand that relationships are important to women. Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Question Title * 35. Some people who come here for services are forced to do things they don't want to do. Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Question Title * 36. The staff tell me when to come for appointments without asking what time is good for me. Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Question Title * 37. I felt comfortable using the telehealth options available to me. Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Strongly Disagree Disagree Not Sure Agree Strongly Agree N/A Question Title * 38. Please leave any comments or suggestions below. Done