OEMS Customer Service Survey Question Title * 1. What is your level of certification? EVO EMT-M EMR EMT ACT Paramedic MCCP MCCN Question Title * 2. How professional is OEMS staff? Extremely professional Very professional Moderately professional Slightly professional Not professional at all Question Title * 3. How convenient is OEMS to use? Extremely convenient Very convenient Moderately convenient Slightly convenient Not convenient at all Question Title * 4. How well do you feel that OEMS understands your needs? Extremely well Quite well Moderately well Slightly well Not well at all Question Title * 5. In your most recent experience with OEMS, how did you contact the office? In person By telephone By email By website Other Other (please specify) Question Title * 6. How recent was your last experience with OEMS? Within past week Within past month Within past 3 months Within past 6 months Within past year More than a year ago Question Title * 7. If the contact was by telephone or email, how long did it take to get a response? Less than a day Between 2-3 days Between 3-5 days More than a week Still have not gotten a response Question Title * 8. Did the OEMS staff member you had contact with... (select all that apply) Quickly identify the problem Appear knowledgeable and competent Help you understand the cause and the solution to the problem Handle issues with courtesy and professionalism Question Title * 9. How long did it take to get the problem resolved? Immediate resolution Less than a day Between 2-3 days Between 3-5 days More than a week Problem is still not resolved Question Title * 10. How many times did you have to contact OEMS before the problem was corrected? Once Twice Three times More than three times Question Title * 11. Overall, how satisfied are you with your most recent experience with OEMS? Very satisfied Somewhat satisfied Neutral Somewhat Dissatisfied Very Dissatisfied Question Title * 12. Please provide an example of outstanding performance/service that you have had with OEMS. Done