Medi-Sota Lorman Webinar Registration - January 2025

*Please register to view any of the listed webinars below. You must submit registration any time between now and 3:00pm on Wednesday, January 14, 2025. Webinars will be added to your Lorman account by January 17th. These webinars are free to members and available for On-Demand viewing. Make sure you have set up your free account on Lorman.com. Instructions for setting this up can be found HERE.

You may request to view as many different webinars as you wish.

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* 1. Contact Information

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Department/Title *

Facility/Organization

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* 2. Please check the Lorman Webinars you would like to register for viewing (You can check as many as you like).

Best Practices and Guidelines With 360-Degree Feedback

Learn the benefits and the best practices of implementing successful 360-degree feedback. Are you struggling to foster a culture of continuous improvement and open communication within your team? Many organizations face challenges with providing and receiving feedback effectively, leading to stagnation and missed opportunities for growth. By attending our presentation on Best Practices and Guidelines with 360 Degree Feedback, you'll discover the solution to these common problems. We will guide you through the process of implementing 360 Degree Feedback, ensuring that it is both constructive and comprehensive. You will learn how to overcome obstacles such as feedback bias and lack of follow-up, transforming your feedback process into a powerful tool for enhancing self-awareness, improving team dynamics, and driving personal and professional development. This presentation is your chance to equip yourself with the skills and strategies necessary to create a high-performance, feedback-rich culture in your organization. Don't miss this opportunity to turn feedback into a catalyst for success and growth.

Instructor: Cheryl Grazier, M.S.I.D., M.P.A., Cheryl Grazier Training and Consulting, LLC
Runtime: 67 Minutes
(CE's: ASA 1.0 - HRCI 1.0 - SHRM 1.0 - Nursing CEs through Medi-Sota)

Dealing With the Unexpected and Change in the Workplace

Explore ways to undergo both planned and unplanned change and how to manage and implement changes in the most efficient and productive manner. Change is an inescapable reality of the modern workplace. The kinds of changes today's organizations face are complex, far-reaching and multidimensional. Change and the process of change are regular and necessary phenomena in everyday life, both on and off the job. Changes can manifest both positively and negatively. Change is sometimes welcomed but is more often resisted. The ability and methods of dealing with and coping with change are vital skills in today's workplace. Leaders will learn the skills necessary to make the change process more manageable, less stressful and more positive. How organizations lead through and manage change is what distinguishes companies that thrive from those that merely survive, or worse yet - fail.

Instructor: Larry Hammond, Sr., V1H Consulting
Runtime: 66 Minutes
(CE's: ASAP PACE 0.1 - IAAP 1.0 - SHRM 1.0 - Nursing CEs through Medi-Sota)

Practical Tips for Legally Disciplining Unsafe Workers

Learn how to effectively structure disciplinary programs as applied to unsafe workers. More than 80 percent of workplace accidents are triggered by unsafe acts, rather than unsafe conditions, yet employers are held responsible by OSHA for the violative actions of employees. While employee discipline is a critical component of the affirmative defense, OSHA is also scrutinizing both discipline and incentive programs more rigorously and is bringing a record number of whistle-blower actions against employers. This topic helps the persons responsible for enforcement of safety rules and employee discipline to understand how to effectively structure disciplinary programs, as applied to unsafe workers and others in need of performance modification and avoid the legal land mines that can give rise to OSHA enforcement, employment discrimination claims, and worker retaliation claims.

Instructor: Adele L. Abrams, Esq., ASP, CMSP Law Office of Adele L. Abrams P.C.
Runtime: 65 Minutes
(CE’s: CLE - ASA 1.0 - SHRM 1.0 - Nursing CEs through Medi-Sota)

Understanding the Difference Between a Serious Complaint and Employee Drama

Learn how to evaluate employee complaints and how to determine when to investigate them. Many managers and HR professionals struggle to distinguish between a serious complaint that warrants immediate attention and action, and instances of employee drama that, while disruptive, may not require formal intervention. Misinterpreting these situations can lead to either overreaction, which strains resources and may alienate employees, or underreaction, which risks ignoring genuine issues that can impact morale, safety, and legal compliance. Navigating this distinction effectively has become increasingly complex with remote work, diverse teams, and heightened employee sensitivity. This presentation will help managers and HR staff understand the critical differences between legitimate complaints that signal potential workplace issues, such as harassment, discrimination, or safety concerns, and more routine interpersonal conflicts or grievances. Attendees will learn practical tools for assessing and documenting complaints, knowing when to escalate issues, and strategies for addressing low-stakes conflicts. By accurately identifying and responding to employee concerns, managers can maintain a positive work environment, support team dynamics, and uphold company standards for fairness and safety. This webinar provides the knowledge and tools needed to minimize disruptions while ensuring serious complaints are handled with the appropriate level of urgency and care.

Instructor: William J. Rothwell, Ph.D., SPHR, SHRM-SCP, RODC, CPTD Fellow, Rothwell & Associates, Inc.
Runtime: 65 Minutes
(CE’s: CLE - Nursing CEs through Medi-Sota)

Damage Control: How to Recover From a Customer Service Catastrophe

Learn effective strategies to bounce back from a customer service disaster while maintaining customer loyalty. In today's fast-paced, interconnected world, a single customer service misstep can escalate into a full-blown catastrophe, with consequences spreading across social media and potentially damaging your brand's reputation. This course will provide customer service professionals with practical tools and techniques to not only recover from such situations but also prevent them from occurring. We will explore real-world strategies that allow businesses to transform a customer service disaster into an opportunity to strengthen relationships and build trust. Using the H.E.RO. framework--Hear and Respond Appropriately, Ensure Accuracy and Consistency, Respect and Treat Others with Empathy, and Own Customer Issues to Resolution--you will learn how to respond effectively and proactively, turning even the most challenging interactions into success stories. By the end of this session, attendees will be empowered with tools to handle the most demanding customer interactions with confidence and finesse, using the H.E.RO. approach to restore trust and build lasting relationships.

Instructor: Art Hall, Alvarez & Marsal
Runtime: 60 minutes
(CE’s: Certificate of Completion - Nursing CEs through Medi-Sota)

Stay Interviews: A Guide to Retention

Learn how to conduct stay interviews and keep your most talented employees. As many organizations resume work after a global pandemic has raged, employers find that they are in a war for talent and must find creative ways to attract talented people and retain those people. If leaders do not take steps to identify what attracts and keeps people in their organizations, they will find themselves outclassed by other organizations that pay more, provide better benefits, or otherwise treat people better. This topic will help employers understand what stay interviews are, how they differ from exit interviews, and how stay interviews may be used in combination with other approaches to enhance the likelihood that people will stay in organizations. This information is critical for employers so they can build a climate that will attract and keep talented, productive people.

Instructor: William J. Rothwell, Ph.D., SPHR, SHRM-SCP, RODC, CPTD Fellow, Rothwell & Associates, Inc.
Runtime: 63 minutes
(CE’s: ASA 1.0 - Nursing CEs through Medi-Sota)

How to Communicate With Overly Sensitive Employees

Develop awareness and acceptance to the HSPs in your workforce which are inclusionary and benefit the organization as a whole. The bona fide HSP more completely thinks about choices and results thus might be a significant contributor to your organization. They are steadfast, principled workers, great at group building and client relations. Being highly sensitive signifies being high in tangible preparing affectability (SPS), a characteristic that is innate and hereditary. Excessively touchy and profoundly delicate; sound comparative and have often been confused. You may think about a delicate individual as a juvenile, self-ingested, and touchy person who becomes totally unglued at each little thing. This is not the case as, being 'highly sensitive' signifies being high in tangible handling affectability (SPS), a quality that is innate and hereditary.

Instructor: Irma Vargas, Vargas Girl Enterprise
Runtime: 60 minutes
(CE’s: ASA 1.0 - Nursing CEs through Medi-Sota)

ChatGPT Integration for Excel

Gain the knowledge and tools you need to take your Excel game to the next level. This course is designed to teach learners how to use ChatGPT for Excel, a powerful tool that can help you automate tasks, analyze data, and create reports in Excel. Throughout the course, learners will explore the features and capabilities of ChatGPT for Excel, like basic navigation and data import/export Whether you are a data analyst, business professional, or simply someone looking to improve your Excel skills, this course will provide you with the knowledge and tools you need to take your Excel game to the next level.

Instructor: Tom Fragale, The PC Guy, Inc.
Runtime: 64 minutes
(CE’s:ASAP PACE 0.1 - IAAP 1.0)

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* 3. Below is a list of previously held webinars. If you find any that you are interested in viewing and they are not already in your account, please select the webinars you would like to add. I recommend checking your account first to see which webinars are already available to you before making any selections.

How to Create a Positive Workplace Culture

Advanced Management Methods

The Use of AI in Health Care

EMR: Preventing Inaccurate Records

OSHA Competent Person Requirements

Effective Meeting Management

Utilizing Microsoft® SharePoint® - Tips, Tricks, and Best Practices

Creating Better Leaders: How to React to Different Situations

Excel: Mastering Lookup Functions

Medical Record Charting Fundamentals

Legal Process to Practice Over State Lines for Telebehavior and Telemental Health

Do's and Don'ts for Internal Investigations of Employment Issues

Workplace Wellness: Your Return on Investment

Best Practices for Managing Multiple Projects and Meeting Deadlines

Slips, Trips, and Falls: OSHA's Rules

HIPAA: Rights and Responsibilities Related to a Patient's Right of Access

Staying Compliant While Granting Access of Medical Records to Patients Family and Caregivers

Assessment of Network Security

Train the Trainer Model: Tips and Tricks for Running Successful Training Sessions

How to Create High Impact Excel® Reports

Leader Mindsets: The Key to Unlocking Effective Leadership

Proper Planning for Managing Projects and Priorities

Tips, Tricks, and Best Practices to Stop Procrastination

Developing In-House Talent Solutions

Team Building From the Inside Out

Remote Monitoring: Where Does it Stop and Telehealth Begin

Managing and Disciplining Unsafe Employees - A Cornerstone of an Effective Safety Program

Employee Behaviors that You Cannot Ignore

Power BI® - Getting Started - Transforming Data into Stunning Visuals

Handling Conflict Between Managers and Their Direct Reports

Process Improvement Strategies to Increase Work Productivity and Efficiency

Handling Multiple Roles as a Leader

Best Practices Securing and Onboarding Talent

Best Practices to Improve Your Communication Skills

Advanced Microsoft® Excel® PivotTables

5 Ways to Build a Supplier Management Risk Program

Medical Records Basics

Medical Records 101: Responding to Requests for Patient Information

Mastering the Art of Multitasking: Doing More With Less Stress

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* 4. Please list any topics you are interested in for future webinars

If you find any webinar topics beneficial to you or your staff, please contact Jennifer Gearman at jgearman@medi-sota.org. It's important to note that our webinars are offered free of charge and are accessible on-demand. CEU certificates will be sent directly from Lorman after each webinar's conclusion. However, please be aware that these CEUs can only be provided if the webinar is viewed in its entirety within 90 days. For those in need of Nursing CEUs, reach out to Jennifer Gearman, and she will verify completion and send the certificate promptly.

Please click SUBMIT to register for these webinars.

If you have not set up a free account with Lorman to view the Medi-Sota webinars, please contact Jennifer Gearman at jgearman@medi-sota.org for instructions/questions.