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* 1. Describe the technical issue that you are experiencing with Live Chat.

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* 2. What province are you in?

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* 3. What town or city you are in?

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* 4. What is your internet service provider (ISP) (e.g. Sympatico, Rogers, Cogeco)?

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* 5. Are you on a wireless (wifi) connection?

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* 6. Are you trying to connect from a cell phone?

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* 7. If yes to the above, what type of phone do you have (e.g. iphone, blackberry, android, etc.)

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