2023 Dial-a-Ride Customer Survey

Laketran wants to know if you would like the option to schedule and take Dial-a-Ride trips on the same day. Please take a minute to complete this survey to help us better understand your transportation needs and prepare for future service improvements.

Question Title

* 1. Where do you take Laketran’s Dial-a-Ride service? (Check all that apply.)

Work

Shopping

Medical Appointments/Services

Recreation

Social/Dining

Senior Center

College/Training

Other (please specify)

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* 2. Why do you choose to ride Laketran? (Check all that apply.)

I cannot drive

I cannot afford to drive

Save money

It’s convenient

It’s more reliable than asking friends or family

Reduce stress of driving

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* 3. Do you have another means of transportation besides Dial-a-Ride? (Check all that apply.)

I do not have another means of transportation.

I have another means of transportation such as a caregiver or family member.

I have another means of transportation, but I prefer to use Dial-a-Ride service.

I also use Laketran’s Local Routes 1-9.

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* 4. How do you get somewhere if travel is required the same day?

I do not take the trip

I use Laketran’s Local Routes

I rely on a friend or family

I take a ride share service like Uber or Lyft

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* 5. How often do you have to stay home because of a lack of transportation?

Daily

1-3 times a week

4-6 times a week

A few times each month

Never or almost never

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* 6. If you could schedule and take a Dial-a-Ride trip on the same day, would you use Laketran more often?

Yes

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* 7. How often do you think you would use Dial-a-Ride by scheduling the same day?

Multiple times in a week

Once a week

Monthly

Less than monthly

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* 8. The current Dial-a-Ride fare for seniors, people with disabilities and veterans is $2.50 when you book your trip 1-12 days in advance. How much more would you pay for the flexibility to schedule a same day Dial-a-Ride trip?

I cannot afford a higher fare, so I would not take the trip.

I can afford up to $3.50/each way.

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* 9. Are you able to use a mobile app to schedule a ride?

Yes

No, I do not use a smartphone or tablet.

Yes, but I prefer to call a representative to schedule a ride.

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* 10. Thank you for your responses. If you would like to be entered into the $50 Bus Pass giveaway for completely filling out this survey, please enter your email or phone below:

2023 Dial-a-Ride Customer Survey

Question Title

* 1. Where do you take Laketran’s Dial-a-Ride service? (Check all that apply.)

Question Title

* 2. Why do you choose to ride Laketran? (Check all that apply.)

Question Title

* 3. Do you have another means of transportation besides Dial-a-Ride? (Check all that apply.)

Question Title

* 4. How do you get somewhere if travel is required the same day?

Question Title

* 5. How often do you have to stay home because of a lack of transportation?

Question Title

* 6. If you could schedule and take a Dial-a-Ride trip on the same day, would you use Laketran more often?

Question Title

* 7. How often do you think you would use Dial-a-Ride by scheduling the same day?

Question Title

* 8. The current Dial-a-Ride fare for seniors, people with disabilities and veterans is $2.50 when you book your trip 1-12 days in advance. How much more would you pay for the flexibility to schedule a same day Dial-a-Ride trip?

Question Title

* 9. Are you able to use a mobile app to schedule a ride?

Question Title

* 10. Thank you for your responses. If you would like to be entered into the $50 Bus Pass giveaway for completely filling out this survey, please enter your email or phone below:

Question Title

* 11. Please share any additional comments: