City of Lakeland TN Community Survey

We Want to Hear from You!

The City of Lakeland is committed to keeping our residents informed and engaged. To better serve you, we’re conducting a community survey about the City's communication efforts. Your feedback is invaluable in helping us understand how you receive information, what you find most helpful, and how we can improve.

Please take a few minutes to share your thoughts. Together, we can enhance the way we connect with our community!

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* 1. Do you live in…

The City of Lakeland

Shelby County (but not a City of Lakeland resident)

Other (please specify)

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* 2. On a scale of 1 to 5 with 1 being “not at all informed” and 5 being “very informed,” how informed do you feel with news, events, programs, developments and general information involving the City of Lakeland?

1 Not at all informed

5 Very Informed

1 Not at all informed

5 Very Informed

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* 3. Why did you rate how informed you are from the City of Lakeland the way you did?

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* 4. Based on the communications you receive; how well do you feel the City of Lakeland communicates with its residents?

1 Not very well

5 Extremely Well

1 Not very well

5 Extremely Well

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* 5. On scale of 1 to 5, with 1 being “very difficult” and 5 being “very easy”, how easy is it for you to find the information you need about city services, news, or events?

1 Very Difficult

5 Very Easy

1 Very Difficult

5 Very Easy

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* 6. How often do you use the following communication methods to stay informed about the City of Lakeland?

	Never	Rarely	Occasionally	Regularly	Did not know existed
City Website	City Website Never	City Website Rarely	City Website Occasionally	City Website Regularly	City Website Did not know existed
Email	Email Never	Email Rarely	Email Occasionally	Email Regularly	Email Did not know existed
City Facebook	City Facebook Never	City Facebook Rarely	City Facebook Occasionally	City Facebook Regularly	City Facebook Did not know existed
City LinkedIn	City LinkedIn Never	City LinkedIn Rarely	City LinkedIn Occasionally	City LinkedIn Regularly	City LinkedIn Did not know existed
City X (formerly Twitter)	City X (formerly Twitter) Never	City X (formerly Twitter) Rarely	City X (formerly Twitter) Occasionally	City X (formerly Twitter) Regularly	City X (formerly Twitter) Did not know existed
nextdoor	nextdoor Never	nextdoor Rarely	nextdoor Occasionally	nextdoor Regularly	nextdoor Did not know existed
Other	Other Never	Other Rarely	Other Occasionally	Other Regularly	Other Did not know existed

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* 7. In general, what communication outlet(s) do you prefer to use to stay informed about the City of Lakeland? (MULTIPLE RESPONSES ACCEPTED)

City Website

Facebook

X (formerly Twitter)

Other (please specify)

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* 8. What information do you expect to be communicated from the City of Lakeland? (CHECK ALL THAT APPLY)

Road Closures

Public Safety (police and fire)

New development/construction projects

Infrastructure improvements

Youth activity and programs

Active Adult/Senior Citizen programs

City Commission meetings and agendas

Program dates and details

Festivals and Events

Other (please specify)

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* 9. How would you prefer to receive urgent alerts or emergency notifications from the city? (MULTIPLE RESPONSES ACCEPTED)

Text Messages

Social Media

Local News

Other (please specify)

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* 10. How would you rate the city website in terms of user-friendliness and accessibility?

Excellent

Good

Fair

Poor

City of Lakeland TN Community Survey

Question Title

* 1. Do you live in…

Question Title

* 2. On a scale of 1 to 5 with 1 being “not at all informed” and 5 being “very informed,” how informed do you feel with news, events, programs, developments and general information involving the City of Lakeland?

Question Title

* 3. Why did you rate how informed you are from the City of Lakeland the way you did?

Question Title

* 4. Based on the communications you receive; how well do you feel the City of Lakeland communicates with its residents?

Question Title

* 5. On scale of 1 to 5, with 1 being “very difficult” and 5 being “very easy”, how easy is it for you to find the information you need about city services, news, or events?

Question Title

* 6. How often do you use the following communication methods to stay informed about the City of Lakeland?

Question Title

* 7. In general, what communication outlet(s) do you prefer to use to stay informed about the City of Lakeland? (MULTIPLE RESPONSES ACCEPTED)

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* 8. What information do you expect to be communicated from the City of Lakeland? (CHECK ALL THAT APPLY)

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* 9. How would you prefer to receive urgent alerts or emergency notifications from the city? (MULTIPLE RESPONSES ACCEPTED)

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* 10. How would you rate the city website in terms of user-friendliness and accessibility?

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* 11. Do you have any ideas, suggestions or critiques that the City of Lakeland could to do improve the communication? Please list specifics.