Laboratory Customer Feedback Survey Question Title * 1. What best describes your practice? Small Animal Equine Large Animal (Farm) Mixed Practice Question Title * 2. At which laboratory are your samples tested? Axiom Laboratories Finn Pathologists Both Axiom & Finn Question Title * 3. How satisfied are you with how quickly telephone calls are handled? Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Question Title * 4. How satisfied are you with the turnaround time of testing? Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Question Title * 5. How satisfied are you with the quality of reports received? Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Question Title * 6. How satisfied are you with the level of clinical support available? Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Question Title * 7. How satisfied are you with the delivery service to the laboratory? Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Question Title * 8. How satisfied are you with the general service provided? Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Question Title * 9. Please rank the above services on their importance to you. (1 most important, 5 least important) 1Timely and helpful telephone supportMove up Timely and helpful telephone supportMove down Timely and helpful telephone support2Turn around timeMove up Turn around timeMove down Turn around time3Quality of reportsMove up Quality of reportsMove down Quality of reports4Clinical SupportMove up Clinical SupportMove down Clinical Support5General ServiceMove up General ServiceMove down General Service6Delivery service to the laboratoryMove up Delivery service to the laboratoryMove down Delivery service to the laboratory Question Title * 10. Please leave one word to describe our services to you Question Title * 11. Please comment on any suggestions you have for future improvements or feedback that you feel would help enhance our services. Question Title * 12. If you would like to be contacted about anything raised within this survey, please leave your practice details and someone will get back to you in due course. Done