Supply Chain Issues

Thank you for joining our 2022 AV Integrator Supply Chain Issue Survey. 
 
As we all know too well, component stock outs are frequent, project timelines delayed, costs are increasing - but some integrators are faring better than others.  This survey is to share best practices on how to address recent supply chain issues.
 
Please do your best to answer all the questions so we can have insightful material to share with the NSCA membership.   Also, please note that this survey is only for companies earning a majority of their revenues from AV integration.
 
Thank you very much for your help with this!
 
Best regards, 
 
Tom LeBlanc
Executive Director of NSCA

Question Title

* 1. Is AV Integration your main business?  We define AV integration as the integration of audio (microphone/speaker), video (projector/monitor/touchpad) and related switching solutions in conference and other meeting or collaboration venues.  Note: This survey is only for AV Integrators.

Question Title

* 2. How large is your company in revenue?

Question Title

* 3. In what region is your HQ?

Question Title

* 4. On what industries does your company focus? Indicate top 2

Question Title

* 5. What is the main type of systems integration solution you provide?

Question Title

* 6. How much of your revenue is from integration versus managed services?

  We Don't Provide <5% of Total Rev 5-15% 15-30% 30-50% >50%
% from integration/ installation
% from managed services
% from other

Question Title

* 7. Has your revenue declined due to lost sales or project delays from supply chain issues?  Please estimate roughly the % of sales and profit impact (if any) in 2021 and 2022:

  2021 2022
 Sales Impact
Profit Impact

Question Title

* 8. Compared to your average backlog before the pandemic, how large was your backlog in 2021 and 2022?

  Average Pre-Pandemic 2021 2022
Backlog Weeks Before/After Pandemic

Question Title

* 9. With which equipment have you had the greatest supply chain issues (stockouts, delays, or price increase) over the last 6 months?  Type the names of the top 3 below.
Note: NSCA will use this confidential response for internal analysis only.

Question Title

* 10. Please provide more detail regarding the equipment you listed above.
Note: NSCA will use this confidential response for internal analysis only.

  Product Category Brand Approximate Lead Time
Most delayed:
Second most:
Third most:

Question Title

* 11. Please elaborate further on the causes of the delays.

Question Title

* 12. How do you think your customers would rank the buying factors below before the pandemic?  (1=Very important, 5=Not important)

Question Title

* 13. How would they rank them today?

Question Title

* 14. What have you found to be MOST effective for mitigating the business impact of supply chain issues?  The factors below are organized in Contract (C), Policy (P), and Strategy (S) measures.  Please check the top four.

Question Title

* 15. What types of systems integrators (SI) do you think have been most successful in this time of supply chain issues? Check top three.

Question Title

* 16. What would be a manageable lead time on equipment that would keep most customers happy and business on track?

Question Title

* 17. When do you expect your supply chain lead times to be in line with what you indicated above?

Question Title

* 18. When do you expect them to return to pre-pandemic levels?

Question Title

* 19. Please elaborate why you think supply chain issues will be resolved in the timeframe you indicated above.

Question Title

* 20. What would your advice be to an SI experiencing serious supply chain issues?

Thank you for taking the time to complete this questionnaire.  We look forward to sharing the results with you in the near future.

Best Regards, 

Tom LeBLanc
Executive Director
NSCA

T