Social Vendor Survey We are interested in understanding how you feel about social vendors (i.e Twitter/Instagram/Facebook, etc). Question Title * 1. What is your gender? Female Male Question Title * 2. What are the common problems you face when dealing with social vendors? Fraud Damaged Item Wrong Item Privacy/Data issues Other (please specify) Question Title * 3. In your experience, what is the most common payment method when dealing with social vendors? Payment on delivery. Payment before delivery. Other (please specify) Question Title * 4. Are you able to choose a preferred payment method or is the vendor usually insistent on a certain method? Yes, I often choose my payment method. No, the vendor insists on a particular method. Question Title * 5. Where the vendor is insistent on payment before delivery, do you feel that you are at risk of losing your money or not receiving the item and quality you desire? Losing my money. Not receiving the desired item or quality. Both Other (please specify) Question Title * 6. Would you prefer a platform where you can choose the mode of payment? Yes No Question Title * 7. Are you able to verify the item ordered before payment? Yes No Question Title * 8. If yes, was your experience positive or negative? Positive Neutral Negative Question Title * 9. In your experience, how easy is it to return an item to an online vendor? Very easy Easy Somewhat easy Neither easy nor difficult Somewhat difficult Difficult Very difficult Next