Exit Bedford Public Library (TX) 2024 Annual Satisfaction Survey Your answers will provide guidance for current and future services. Question Title * 1. The Bedford Public Library is meeting my library needs. Strongly Agree Agree No Opinion Disagree Strongly Disagree Question Title * 2. Rate the customer service you receive from the Bedford Public Library staff. Excellent Good Fair Poor Unknown Availablity of staff to quickly assist you Availablity of staff to quickly assist you Excellent Availablity of staff to quickly assist you Good Availablity of staff to quickly assist you Fair Availablity of staff to quickly assist you Poor Availablity of staff to quickly assist you Unknown Friendliness/Helpfulness of staff Friendliness/Helpfulness of staff Excellent Friendliness/Helpfulness of staff Good Friendliness/Helpfulness of staff Fair Friendliness/Helpfulness of staff Poor Friendliness/Helpfulness of staff Unknown Knowledge of staff Knowledge of staff Excellent Knowledge of staff Good Knowledge of staff Fair Knowledge of staff Poor Knowledge of staff Unknown Question Title * 3. Rate your satisfaction with the new library collections and services. Excellent Good Fair Poor Unknown New Event Calendar New Event Calendar Excellent New Event Calendar Good New Event Calendar Fair New Event Calendar Poor New Event Calendar Unknown Expanded Tween Programs Expanded Tween Programs Excellent Expanded Tween Programs Good Expanded Tween Programs Fair Expanded Tween Programs Poor Expanded Tween Programs Unknown Quilting/Sewing Classes Quilting/Sewing Classes Excellent Quilting/Sewing Classes Good Quilting/Sewing Classes Fair Quilting/Sewing Classes Poor Quilting/Sewing Classes Unknown Bilingual Reading Kits Bilingual Reading Kits Excellent Bilingual Reading Kits Good Bilingual Reading Kits Fair Bilingual Reading Kits Poor Bilingual Reading Kits Unknown Toddler STEM Kits Toddler STEM Kits Excellent Toddler STEM Kits Good Toddler STEM Kits Fair Toddler STEM Kits Poor Toddler STEM Kits Unknown Question Title * 4. Please rate the following library services. Very Important Important No opinion Not Important Not important at all Checking out materials Checking out materials Very Important Checking out materials Important Checking out materials No opinion Checking out materials Not Important Checking out materials Not important at all Getting information Getting information Very Important Getting information Important Getting information No opinion Getting information Not Important Getting information Not important at all Free Wifi Free Wifi Very Important Free Wifi Important Free Wifi No opinion Free Wifi Not Important Free Wifi Not important at all Using ebooks/audiobooks Using ebooks/audiobooks Very Important Using ebooks/audiobooks Important Using ebooks/audiobooks No opinion Using ebooks/audiobooks Not Important Using ebooks/audiobooks Not important at all Using computer/Internet Using computer/Internet Very Important Using computer/Internet Important Using computer/Internet No opinion Using computer/Internet Not Important Using computer/Internet Not important at all Drive-up Window Drive-up Window Very Important Drive-up Window Important Drive-up Window No opinion Drive-up Window Not Important Drive-up Window Not important at all Adult programs & events Adult programs & events Very Important Adult programs & events Important Adult programs & events No opinion Adult programs & events Not Important Adult programs & events Not important at all Teen programs & events Teen programs & events Very Important Teen programs & events Important Teen programs & events No opinion Teen programs & events Not Important Teen programs & events Not important at all Kids programs & events Kids programs & events Very Important Kids programs & events Important Kids programs & events No opinion Kids programs & events Not Important Kids programs & events Not important at all Question Title * 5. Because of the Library I... (Check all that apply) got a job/a better job created a resume planned/opened a new business expanded/improved my business was able to work remotely had access to the internet had access to a computer was able to print a document scanned and faxed documents checked out a hotspot/laptop had a place to study/work on project improved my health/well-being passed a test/improved grades was able to complete my homework received homework assistance studied for ACT/SAT/GED etc. learned to read learned a new language learned a new skill learned a new software application learned how to use a computer learned something from a book or program used an item from the Library of Things enjoyed an educational program/event checked out a STEM kit attended a STEM event read to my child read for pleasure more often discovered a new author/book downloaded audio/ebooks made a friend saved money grew a plant using the Seed Library Other (please specify) Question Title * 6. What is your overall grade for the Bedford Public Library? A B C D F No Opinion Question Title * 7. What do you like best about the Bedford Public Library? Question Title * 8. What is one way the Bedford Public Library can improve? Question Title * 9. What is your ZIP Code? Page1 / 1 100% of survey complete. Submit>>