Breath of Prince SC Training - Module 4

Module 4: Our Ohana

Watch the video in its entirety then answer the questions below completely to get full credit.

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* 1. Share a proud moment that you have had in your life - examples can include something significant you have done in your life, an amazing trip you took, a certification or a big accomplishment of yours, a unique experience you've had or anything else you are proud of!

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* 2. How can you enhance your self-awareness?

Know your values, motivators and pet peeves

Check-in with yourself daily

Understand your body's response to stress/emotion

All of the above

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* 3. What is something you can do as a self-management tool when you feel yourself getting upset?

Yell at the person who made you feel that way

Hold it in - it doesn't matter how you feel at work

Leave the situation and count to 10

Avoid the person/situation so you don't have to deal with them

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* 4. Rank the following non-verbal clues you look for when reading your guests based on level of importance to you:

Body language
Tone of voice
Words that are used

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* 5. What's something you can do to make work more fun? What is something you would like to see for your department or at the hotel?

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* 6. Enter your Information below to get credit for completing Module 4 - Our Ohana

Enter your Legal Last Name, First Name:

Enter your Employee ID: