Lee Thompson Client Satisfaction Survey

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* 1. How long have you been a customer of the Lee Thompson Company?

less than 2 years

more than 2 years

more than 5 years

more than 10 years

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* 2. Please rate the following

	excellent	good	fair	poor	N/A
how we handle your phone calls	how we handle your phone calls excellent	how we handle your phone calls good	how we handle your phone calls fair	how we handle your phone calls poor	how we handle your phone calls N/A
how our technicians respond to your service needs	how our technicians respond to your service needs excellent	how our technicians respond to your service needs good	how our technicians respond to your service needs fair	how our technicians respond to your service needs poor	how our technicians respond to your service needs N/A
the ease of doing business with us	the ease of doing business with us excellent	the ease of doing business with us good	the ease of doing business with us fair	the ease of doing business with us poor	the ease of doing business with us N/A

Comments

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* 3. Do you use us for service or someone else?

I use you

I use my plumber

I do it myself

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* 4. How likely are you to reccomend us to a friend, colleague or family member?

not likely

neutral

very likely

not likely

neutral

very likely

If you answered 8 or lower, please tell us why

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* 5. To help us understand your home comfort needs, please complete the following items. (If you are unsure, use your best guess.)

My heating system is:

less than 10 years old

more than 10 years old

more than 20 years old

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* 6. We send you a newsletter to keep you informed about issues and options that affect you.

Do you read it?

usually

sometimes

never

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* 7. How would you describe it? (Check all that apply)

helpful

informative

interesting

easy to read

not helpful

hard to read

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* 8. What parts of the newsletter are most important to you? (Please rank in order with #1 being the most important.)

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* 9. Are there topics you'd like to see in the newsletter? (Please specify):

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* 10. Please contact me about (check all that apply):

discounts for equipment upgrades

indoor air quality

a system tune-up

central A/C repair or installation

intstalling a new heat pump

a service plan

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* 11. We'd love to hear from you!

Please use the space below to share additional comments and questions,or tell us about your own experiences with the Lee Thompson Company.

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* 12. Please share your contact information:

name:

home phone:

cell:

address:

city:

state:

zip:

email (required for notification):

Lee Thompson Client Satisfaction Survey

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* 1. How long have you been a customer of the Lee Thompson Company?

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* 2. Please rate the following

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* 3. Do you use us for service or someone else?

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* 4. How likely are you to reccomend us to a friend, colleague or family member?

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* 5. To help us understand your home comfort needs, please complete the following items. (If you are unsure, use your best guess.)My heating system is:

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* 6. We send you a newsletter to keep you informed about issues and options that affect you.Do you read it?

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* 7. How would you describe it? (Check all that apply)

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* 8. What parts of the newsletter are most important to you? (Please rank in order with #1 being the most important.)

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* 9. Are there topics you'd like to see in the newsletter? (Please specify):

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* 10. Please contact me about (check all that apply):

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* 11. We'd love to hear from you!Please use the space below to share additional comments and questions,or tell us about your own experiences with the Lee Thompson Company.

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* 12. Please share your contact information:

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* 5. To help us understand your home comfort needs, please complete the following items. (If you are unsure, use your best guess.)

My heating system is:

* 6. We send you a newsletter to keep you informed about issues and options that affect you.

Do you read it?

* 11. We'd love to hear from you!

Please use the space below to share additional comments and questions,or tell us about your own experiences with the Lee Thompson Company.