Job Center customer satisfaction survey: February & March 2020

Job Center description

The Job Center of Lake County is located at 1 N. Genesee St. Waukegan, IL and is operated by a consortium of organizations including: Lake County Workforce Development, the Illinois Department of Employment Security, and the College of Lake County. Job Center staff participate in job fairs and workshops throughout Lake County. Visit our website at www.lakecountyjobcenter.com to access a schedule of events.

Question Title

* 1. How did you access Job Center resources?

I visited the Job Center of Lake County in Waukegan.

I visited the Workforce Development office in Grayslake.

I met with Job Center representatives at a library or another location.

I accessed Job Center information on the website or social media.

Other (please specify)

Question Title

* 2. How did you use Job Center services most recently? (check all that apply)

I attended a workshop or information session.

I wrote or edited my resume or other job search documents.

I met with a Job Center staff member.

I attended a hiring event.

I applied for jobs or received help with my job search.

I applied for an employment or training program.

Other (please specify)

Question Title

* 3. Do you receive services from any of our partner organizations?
Check all that apply.

Community Action Partnership

College of Lake County

IL Department of Employment Security

IL Department of Human Services

IDHS: Division of Rehabilitation Services

Lake County Housing Authority

Lake County Workforce Development

National Able (Senior Community Service Program)

Waukegan Housing Authority

YouthBuild Lake County

Youth Conservation Corps

Other (please specify)

Question Title

* 4. Describe your overall satisfaction with our services

Very unhappy

Unhappy

Neutral

Happy

Very happy

Very unhappy

Unhappy

Neutral

Happy

Very happy

Comments

Question Title

* 5. Describe your impression of the Job Center staff

	Strongly disagree	Disagree	Neutral	Agree	Strongly Agree
Job Center staff are knowledgeable	Job Center staff are knowledgeable Strongly disagree	Job Center staff are knowledgeable Disagree	Job Center staff are knowledgeable Neutral	Job Center staff are knowledgeable Agree	Job Center staff are knowledgeable Strongly Agree
Job Center staff are friendly/courteous	Job Center staff are friendly/courteous Strongly disagree	Job Center staff are friendly/courteous Disagree	Job Center staff are friendly/courteous Neutral	Job Center staff are friendly/courteous Agree	Job Center staff are friendly/courteous Strongly Agree
Job Center staff met my workforce needs	Job Center staff met my workforce needs Strongly disagree	Job Center staff met my workforce needs Disagree	Job Center staff met my workforce needs Neutral	Job Center staff met my workforce needs Agree	Job Center staff met my workforce needs Strongly Agree

Comments

Question Title

* 6. Are there any other services or workshops that you'd like to see at the Job Center or improvements to be made?

Question Title

* 7. Enter your contact info if you would like to receive our e-newsletter or text
messages regarding upcoming events.

Name

Email Address (share if you wish to receive email updates)

Cell Phone Number (share if you wish to receive text messages)

Question Title

* 1. How did you access Job Center resources?

Question Title

* 2. How did you use Job Center services most recently? (check all that apply)

Question Title

* 3. Do you receive services from any of our partner organizations? Check all that apply.

Question Title

* 4. Describe your overall satisfaction with our services

Question Title

* 5. Describe your impression of the Job Center staff

Question Title

* 6. Are there any other services or workshops that you'd like to see at the Job Center or improvements to be made?

Question Title

* 7. Enter your contact info if you would like to receive our e-newsletter or text messages regarding upcoming events.

* 3. Do you receive services from any of our partner organizations?
Check all that apply.

* 7. Enter your contact info if you would like to receive our e-newsletter or text
messages regarding upcoming events.