Customer Service Survey

Thank you for taking the time to provide feedback to the Loxahatchee River District. We strive for excellence and your feedback will help us ensure that we are meeting your expectations.

If you need any assistance, please call our Customer Service Staff at (561) 747-5700 option 2, or email us at billing@lrecd.org

Question Title

* 1. Please tell us why you are reaching out:

Request or Suggestion

Praise

Bad Experience

Other (please specify)

Question Title

* 2. What type of customer are you?

Residential

Commercial

Both

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* 3. How long have you been a customer of the Loxahatchee River District?

Less than one year

One to three years

More than three years

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* 4. Overall, I am very satisfied with the sewer service provide by the Loxahatchee River District

Strongly Agree

Somewhat Agree

Neutral

Somewhat Disagree

Strongly Disagree

Comments

Question Title

* 5. Overall, I am very satisfied with the Customer Service Staff at the Loxahatchee River District

Strongly Agree

Somewhat Agree

Neutral

Somewhat Disagree

Strongly Disagree

Not Applicable - I have not worked with the Customer Service Staff

Comments

Question Title

* 6. If you have made a sewer payment through the District's website, how would you rate your experience?

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

Comments

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* 7. What is your overall experience using the Loxahatchee River District's website - www.loxahatcheeriver.org ?

I have never visited the District's web page

Difficult to use compared to other web sites I have visited

About average compared to other web sites I have visited

Better than most compared to other web sites I have visited

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* 8. Please provide any additional comments and/or suggestions:

Question Title

* 9. If you would like us to follow up with you, please provide your contact information:

Name

Email Address

Phone Number