2019 Dowd Insurance Agency Customer Satisfaction Survey Question Title * 1. Overall, how satisfied are you with Dowd Insurance Agency? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied OK Question Title * 2. How would you rate the quality of your customer service experience with the Dowd Insurance team? Extremely positive Postive Somewhat positive Nuetral Somewhat negative Negative Extremely negative OK Question Title * 3. How responsive have we been to your questions or concerns about your insurance policy or quote? Extremely responsive Very responsive Somewhat responsive Not so responsive Not at all responsive OK Question Title * 4. How knowledgeable is the staff of the products and processes in relation to your insurance needs? Extremely knowledgeable Very knowledgeable Somewhat knowledgeable Not so knowledgeable Not at all knowledgeable OK Question Title * 5. How long have you been a Dowd Insurance client? Less than six months Six months to a year 1 - 2 years 3 - 5 years 6 or more years OK Question Title * 6. How often do you access your account online through the Client Center portal on the website? Frequently Occasionally Rarely Never I didn't know I could access my account online. OK Question Title * 7. How would you like to be informed of Dowd Insurance news and updates? Check all that apply. Print newsletter E-newsletter Facebook Twitter LinkedIn OK Question Title * 8. How likely is it that you would recommend Dowd Insurance Agency to a friend or colleague? NOT AT ALL LIKELY EXTREMELY LIKELY 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 OK Question Title * 9. Do you have any other comments, concerns or feedback for the Dowd Insurance team? OK DONE