Melville Rent Survey 2025/26

Enter for a chance to win £50

Every year we ask you for your views on rents for the coming year (starting 1 April 2025). In the past, our management board have used a variety of methods when deciding on the annual rent increase. During and after covid, this was kept as low as possible to help customers when times were really tough. Previously increases were set around the level of inflation at the time. Many management boards, Melville’s included, now base their rent increases on what is required to ensure the long term viability of the association.

The recent UK Budget increased National Insurance for all employers (including Melville). This will have a significant impact on Melville’s finances and also on our key contractors whose cost increases will be higher than normal next year. These are just a couple of things that the board are considering.

While our management board is responsible for setting rents, they will take your feedback into consideration so it’s really important that you let us know what you think.

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* 1. Do you receive Universal Credit or housing benefit to help pay your rent?

Yes

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* 2. Do you find our current rent and service charges affordable?

Yes

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* 3. Would you like to come to a meeting to discuss rents?

Yes

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* 4. Would you support a:

4.5% increase (roughly £4.36 a week) to deliver the same level of service, including kitchens, bathrooms and central heating upgrades

5% increase (roughly £4.85 a week) to deliver same as above but with an additional 14 kitchens

5.5% increase (roughly £5.33 a week) to deliver same as above but with an additional 28 kitchens

None of these

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* 5. How satisfied are you with the overall service you receive from Melville?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very Dissatisfied

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* 6. Overall, how satisfied or dissatisfied are you with the quality of your home?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very Dissatisfied

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* 7. Taking account of your home and the service you receive, do you think your rent represents:

Very good value

Good value

Neither good nor poor value

Poor value

Very poor value

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* 8. Overall, how satisfied or dissatisfied are you with Melville’s management of the neighbourhood you live in?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

If you're not happy, please let us know why

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* 9. How good is Melville at keeping you informed about services and decisions?

Very good

Good

Neither good nor poor

Poor

Very poor

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* 10. How satisfied or dissatisfied are you with the opportunities given to you to participate in Melville’s decision making processes?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

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* 11. In order to save money and to help the environment, we have stopped posting out our Voice newsletter to all tenants. Would you like to continue receiving a paper copy through the post? (please make sure you include your details at the end of the survey)

Yes

Comment

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* 12. Do you have any comments on rents, value-for-money or our services in general? We’d especially love to hear any suggestions which could help us provide services at a lower cost, keeping rents down.

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* 13. Thank you for taking the time to complete this short survey. If you would like to be entered into the £50 prize draw (deadline Thursday 9 January 2025) or if you would like a response to any issues you raise, please provide your name and contact details.

Name

Address

Telephone number