Module 4: Passion to Excel

Watch the video in its entirety then answer the questions below completely to get full credit.

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* 1. Fill in the blank with the correct answer for the following key behavior for Passion to Excel:

___________ with making decisions on my own.

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* 2. Give an example of when your service expectations were exceeded: How did you feel? Why did you feel that way? 

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* 3. Why are you passionate about your job? 

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* 4. What's a touch-point you could do for the following Experience Profile?: Honeymoon couple visiting Hawaii for the first time

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* 5. Enter your Information below to get credit for completing Module 4 - Passion to Excel.