Customer Feedback Questionnaire

Floyd Australia is Passionate about Precision, and we are committed

to improve our operations, products, and services provided to you.

Therefore we are kindly asking you to answer just 10 Questions in this Customer Feedback Questionnaire

Question Title

1. Which of the following best describes the industry you primarily supply?

HVAC

Refrigeration

Healthcare & Pharmaceuticals

Agriculture

Manufacturing

Mining

Food & Beverages

Power Generation

Construction & Machinery

Industrial

Aerospace/Defence Force

Marine

Chemical & Petrochemical

Automotive

Water & Waste Water

Oil & Gas

Retail & Consumer Durables

Other (please specify)

Question Title

2. Are your typical customers End Users, Resellers, Maintenance Personnel, Organisations or Distributor?

End Users

Resellers

Maintenance

Organisations

Distributor

Other (please specify)

Question Title

3. Is your product or service typically used by the same customer only once or multiple times?

One time

Multiple times

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4. If Multiple, How often would a single customer require your services?

1 Month

6 Months

12 Months

18 Months

24 Months

Other (please specify)

Question Title

5. How often does your Company:

	Regularly	Sometimes	Rarely	Only if Stipulated	1st Time	Never
Require Product/Services that Floyd Australia Offer?	Require Product/Services that Floyd Australia Offer? Regularly	Require Product/Services that Floyd Australia Offer? Sometimes	Require Product/Services that Floyd Australia Offer? Rarely	Require Product/Services that Floyd Australia Offer? Only if Stipulated	Require Product/Services that Floyd Australia Offer? 1st Time	Require Product/Services that Floyd Australia Offer? Never
Purchase from Floyd Australia?	Purchase from Floyd Australia? Regularly	Purchase from Floyd Australia? Sometimes	Purchase from Floyd Australia? Rarely	Purchase from Floyd Australia? Only if Stipulated	Purchase from Floyd Australia? 1st Time	Purchase from Floyd Australia? Never
Purchase Similar Product/Services from a Competitive Company?	Purchase Similar Product/Services from a Competitive Company? Regularly	Purchase Similar Product/Services from a Competitive Company? Sometimes	Purchase Similar Product/Services from a Competitive Company? Rarely	Purchase Similar Product/Services from a Competitive Company? Only if Stipulated	Purchase Similar Product/Services from a Competitive Company? 1st Time	Purchase Similar Product/Services from a Competitive Company? Never

Question Title

6. Compared to our competitors, How would you rate Floyd Australia on:

	A Lot Better	Slightly Better	About the Same	Not as Good	Don't Know
Product Quality	Product Quality A Lot Better	Product Quality Slightly Better	Product Quality About the Same	Product Quality Not as Good	Product Quality Don't Know
Product Range	Product Range A Lot Better	Product Range Slightly Better	Product Range About the Same	Product Range Not as Good	Product Range Don't Know
Customer Service	Customer Service A Lot Better	Customer Service Slightly Better	Customer Service About the Same	Customer Service Not as Good	Customer Service Don't Know
Delivery Times	Delivery Times A Lot Better	Delivery Times Slightly Better	Delivery Times About the Same	Delivery Times Not as Good	Delivery Times Don't Know
Prices	Prices A Lot Better	Prices Slightly Better	Prices About the Same	Prices Not as Good	Prices Don't Know

Any Comments you would like to Add?

Question Title

7. What are your top 5 factors in deciding to purchase Product/Services offered by Floyd Australia?

	Top Priority	Very Important	Somewhat Important	Of Significance	Factored
Availability	Availability Top Priority	Availability Very Important	Availability Somewhat Important	Availability Of Significance	Availability Factored
Brand	Brand Top Priority	Brand Very Important	Brand Somewhat Important	Brand Of Significance	Brand Factored
Convenience	Convenience Top Priority	Convenience Very Important	Convenience Somewhat Important	Convenience Of Significance	Convenience Factored
Customer Service	Customer Service Top Priority	Customer Service Very Important	Customer Service Somewhat Important	Customer Service Of Significance	Customer Service Factored
Location	Location Top Priority	Location Very Important	Location Somewhat Important	Location Of Significance	Location Factored
Pricing	Pricing Top Priority	Pricing Very Important	Pricing Somewhat Important	Pricing Of Significance	Pricing Factored
Product Customisation	Product Customisation Top Priority	Product Customisation Very Important	Product Customisation Somewhat Important	Product Customisation Of Significance	Product Customisation Factored
Recommendations	Recommendations Top Priority	Recommendations Very Important	Recommendations Somewhat Important	Recommendations Of Significance	Recommendations Factored

Question Title

8. Who would you use as an alternative supplier if Floyd Australia Pty Ltd were no longer available?

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9. Floyd Australia are Passionate about Precision, and are committed to continuously improve their operations, products and services provided to you. Do you have any suggestions/comments/feedback that you would like to include?

Question Title

1. Which of the following best describes the industry you primarily supply?

Question Title

2. Are your typical customers End Users, Resellers, Maintenance Personnel, Organisations or Distributor?

Question Title

3. Is your product or service typically used by the same customer only once or multiple times?

Question Title

4. If Multiple, How often would a single customer require your services?

Question Title

5. How often does your Company:

Question Title

6. Compared to our competitors, How would you rate Floyd Australia on:

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7. What are your top 5 factors in deciding to purchase Product/Services offered by Floyd Australia?

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8. Who would you use as an alternative supplier if Floyd Australia Pty Ltd were no longer available?

Question Title

9. Floyd Australia are Passionate about Precision, and are committed to continuously improve their operations, products and services provided to you. Do you have any suggestions/comments/feedback that you would like to include?

Question Title

10. If you would you like to disclose your details, Please enter your Name and Company details here