PCP Scheduling Assessment and Acknowledgement

This assessment will determine of the learning objectives have been met for the PCP Scheduling training module. A score of 80% or higher demonstrates the learning objectives were met.

You may use all available resources to complete this assessment. You may ask your trainer to clarify a question.

You will also acknowledge you have been trained on PCP Scheduling.

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* 1. Please complete the below information

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* 2. A patient with chest pains should only be scheduled for a PCP visit after the following has occurred: (Check all that apply)

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* 3. If a patient is Covid19 positive or has Covid19 symptoms, staff should schedule the patient 5-10 days after the date the patient tested positive for Covid19.

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* 4. MyHealth MH Return [1065] is the visit type used by schedulers to book a patient for a PCP visit using the patient's MyHealth account.

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* 5. If an adult patient has not completed an in person or telehealth visit within the past three (3) years in the following departments, schedulers should book the patient a new patient visit. Check all that apply.

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* 6.

This visit type should be used to schedule this patient for a PCP visit for a diabetes checkup at the Gulfgate Health Center

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* 7. The PAM (Patient Access Management) registration team with make _________________ attempts to gain consent for treatment and complete the registration for a virtual visit.

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* 8. If a patient is "running" late on the day of a scheduled appointment and insists they will be on time, schedulers should do this to assist? check all that apply

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* 9. If a Video chat visit is missed, schedulers can reschedule on the same day if an appointment is available.

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* 10. "Is this for a follow-up visit with your PCP for your blood pressure"

This is an acceptable statement to say to a patient when trying to determine the reason for the PCP visit?

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* 11. A patient should not wait more than 3 days from the date they call in for a sick visit appointment.

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* 12. Offer Ask My Nurse (AMN) for new and established patients that request to have their symptoms evaluated.

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* 13. If an appointment is available on the same day of the call, schedulers may offer the same day visit to the patient as long as the start time is an hour or more from the start time of the visit.

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* 14. If the patient advises the reason is for a “follow-up or checkup”, schedulers must make one attempt by probing the patient to determine the actual reason for the visit.

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* 15. A __________________ is an annual gynecological exam for women that usually include three things: a pap smear, a pelvic exam, and a breast exam.

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* 16. Meningitis (Meningococcal) vaccine protests against meningococcal disease, which is a serious bacterial illness.

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* 17. If the patient misses their consent call from the registration team, warm transfer the patient to the Virtual Registration Call Center at 713-566-3470.

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* 18. A resident is a graduate from medical school that has been awarded an M.D. degree, and now are training to be a particular type of doctor.

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* 19. Open Access New Patient is used to schedule a new patient appointment in the Smith Clinic and Outpatient Center Medicine Clinic departments

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* 20. Family Practice Department pencil marked appointments on the future tab in EPIC indicates the clinic (provider) has requested the appointment be rescheduled.

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* 21. If no appointment is available, cancel a pencil marked PCP appointment using reason “Patient Request”.

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* 22. Proactively offer to send MyHealth activation link when speaking with the patient and the patient has an email address.

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* 23. Medical Home patients should be scheduled next to the subgroup/care team when there are no appointments available with the resident (when applicable) or Assigned PCP

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* 24. If this warning message populates "The patient has not seen their PCP in 6 months, schedule to PCP ASAP"- scheduler should ignore the initial request and turn the focus to scheduling a PCP visit.

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* 25. I acknowledge that I have completed PCP Scheduling Training.

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