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* 1. Name of the Quality Analyst with whom you most recently interacted:

Your Quality Analyst is NOT the individual who conducted the laboratory assessment. Quality Analysts are responsible for monitoring the AASHTO Accreditation Program requirements, such as reviewing corrective actions to assessment report findings.

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* 2. If you called or emailed your Quality Analyst recently, how satisfied were you with the promptness of their responses to your phone calls and/or emails?

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* 3. If you submitted corrective actions to AASHTO re:source and/or CCRL assessment report findings recently, how satisfied were you with the promptness of your Quality Analyst's review of that information?

The AASHTO Accreditation Program's published service expectations are as follows: "We strive to provide excellent service to our customers by being professional, accurate, competent, and timely. We expect staff to always communicate to our customers in a professional manner, provide detailed analysis and responses to customer inquiries, and review assessment corrective actions within two weeks of receiving them from the laboratory. Our goal for responses to emails and phone calls is two business days, but keep in mind that we will only call you back if you leave a message."

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* 4. What do you think our service expectations should be for reviewing corrective actions and responding to emails and phone calls?

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* 5. How satisfied were you with the effectiveness of communication from your Quality Analyst?

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* 6. Comments about the service provided by your Quality Analyst:

One of the benefits of being an AASHTO-Accredited laboratory is being a member of an elite group of testing laboratories that is dedicated to quality testing and continual improvement.

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* 7. Please share a specific example of how participation in the AASHTO Accreditation Program has resulted in improvement for your laboratory, if applicable.

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* 8. If you could change one thing about the AASHTO Accreditation Program, what would it be?

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* 9. Comments about the support services you have received from our Administrative staff (currently Sara Holsinger, Mark Ambrosini, and Stephen Amaya): (Consider the helpfulness, timeliness, and professionalism of interactions and communications.)

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* 10. If applicable, please list any agencies that require your laboratory to be accredited by AASHTO (AAP), so that we may better understand your needs.

It is helpful if you include identifying information below.  We may contact you only if you agree to be contacted.  Your comments will in no way affect your laboratory's relationship with AASHTO re:source or its standing in the AASHTO Accreditation Program (AAP).

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* 11. Contact Information:

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* 12. May we contact you about your feedback if we have questions?

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* 13. May we have your permission to include your comments in future publications?  (Your name and the name of your organization will not be identified in the publications.)

Thank you for taking the time to submit feedback!  Your comments will help us improve the quality of our programs and services.

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