The Future of Work – and Human Capital Management

SSON's Critical Survey on HR Managed Services

Thank you for participating in this survey to gather insights on HR, Payroll, and Managed Services, and highlight opportunities to drive more value.

Results will be compiled in a report on the future state of HCM, which will be shared with you via SSON's distribution network.

As a thank you, you will see a link to SSON's just released and complimentary report on "Intelligent HR" at the end of the survey. It highlights how HR leaders are managing talent and showcases the impact of innovative technologies.

General & Service Delivery

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* 1. Where are you based? (check all that apply)

Ireland

Other (please specify)

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* 2. How many employees does your organisation employ?

	< 1000	1001 - 5000	5001 - 10,000	10,001 - 20,000	> 20,000	N/A
UK	UK < 1000	UK 1001 - 5000	UK 5001 - 10,000	UK 10,001 - 20,000	UK > 20,000	UK N/A
Ireland	Ireland < 1000	Ireland 1001 - 5000	Ireland 5001 - 10,000	Ireland 10,001 - 20,000	Ireland > 20,000	Ireland N/A
Other	Other < 1000	Other 1001 - 5000	Other 5001 - 10,000	Other 10,001 - 20,000	Other > 20,000	Other N/A

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* 3. What is the frequency of payroll in your organisation? (choose all that apply)

Pay on demand

Weekly

Fortnightly

Monthly

Lunar

Quarterly

Yearly

Other (please specify)

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* 4. What is your average cost per payslip?

< GBP 1.00

GBP 1.00-1.99

GBP 2.00-2.99

GBP 3.00-3.99

GBP 4.00-4.99

> GBP 5.00

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* 5. Does your software help you to analyse / prevent employee absence and attrition?

Yes, and it provides the ideal level of analysis

Yes, but it doesn’t provide the level of analysis my organisation requires

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* 6. What is your service delivery model?

	In-house	Partially-managed / Bureau	Fully-managed
HR	HR In-house	HR Partially-managed / Bureau	HR Fully-managed
Payroll	Payroll? In-house	Payroll? Partially-managed / Bureau	Payroll? Fully-managed

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* 7. If you work with a third party for HR, please list them (select all that apply)

ADP

CoreHR

MHR

NGA

Zellis

SD Worx

Ceridian

Oracle

Workday

N/A

Other (please specify)

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* 8. If you work with a third party for Payroll, please list them (select all that apply)

ADP

CoreHR

MHR

NGA

Zellis

Workday

SD Worx

Ceridian

Oracle

N/A

Other (please specify)

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* 9. Where Business Process Outsourcing (BPO), a Shared Services Organisation (SSO), or Managed Services are part of your delivery, which of the following services does your provider offer? (choose all that apply)

SLA includes regular Service Review meetings

Dedicated Customer Portal

Free software upgrades + legislation updates

Dedicated Customer Success Manager as standard

Free reporting and insights

Payroll and HR advisory service

Option to flexibly alter delivery model

Other (please specify)

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* 10. What improvements would you like to see from your current provider(s)?

Covid-19 Support

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* 11. How have your payroll and HR providers supported you during Covid-19?

Excellently

Quite well

Acceptable/neutral

Not very well

Badly

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* 12. Did your provider...

	Yes	No
Update their software to automate Job Retention Scheme (UK)/Temporary Wage Subsidy Scheme (Ireland) calculations?	Update their software to automate Job Retention Scheme (UK)/Temporary Wage Subsidy Scheme (Ireland) calculations? Yes	Update their software to automate Job Retention Scheme (UK)/Temporary Wage Subsidy Scheme (Ireland) calculations? No
Provide you with claims reports?	Provide you with claims reports? Yes	Provide you with claims reports? No
Offer emergency Payroll and HR support/services/advice	Offer emergency Payroll and HR support/services/advice Yes	Offer emergency Payroll and HR support/services/advice No
Provide regular customer communications and updates	Provide regular customer communications and updates Yes	Provide regular customer communications and updates No
Offer an early payment/settlement discount	Offer an early payment/settlement discount Yes	Offer an early payment/settlement discount No

Technology Strategy

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* 13. What is your software deployment model?

	Cloud	On-premise	Don't know
HR	HR Cloud	HR On-premise	HR Don't know
Payroll	Payroll? Cloud	Payroll? On-premise	Payroll? Don't know

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* 14. How are you executing HR/Payroll tasks?

	Manually / in spreadsheets	Using software	Both (manual + software)
Payroll tasks	Payroll tasks Manually / in spreadsheets	Payroll tasks Using software	Payroll tasks Both (manual + software)
HR tasks	HR tasks Manually / in spreadsheets	HR tasks Using software	HR tasks Both (manual + software)

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* 15. Which of the tasks are you completing manually?

	Manually	With Software	Both
Alabaster calculations (Payroll)	Alabaster calculations (Payroll) Manually	Alabaster calculations (Payroll) With Software	Alabaster calculations (Payroll) Both
Back pay (Payroll)	Back pay (Payroll) Manually	Back pay (Payroll) With Software	Back pay (Payroll) Both
Part period calculations (Payroll)	Part period calculations (Payroll) Manually	Part period calculations (Payroll) With Software	Part period calculations (Payroll) Both
Retrospective pay changes (Payroll)	Retrospective pay changes (Payroll) Manually	Retrospective pay changes (Payroll) With Software	Retrospective pay changes (Payroll) Both
Parental leave (Payroll)	Parental leave (Payroll) Manually	Parental leave (Payroll) With Software	Parental leave (Payroll) Both
National Minimum Wage checks (Payroll)	National Minimum Wage checks (Payroll) Manually	National Minimum Wage checks (Payroll) With Software	National Minimum Wage checks (Payroll) Both
Sick pay (Payroll)	Sick pay (Payroll) Manually	Sick pay (Payroll) With Software	Sick pay (Payroll) Both
Benefits selection and administration (HR)	Benefits selection and administration (HR) Manually	Benefits selection and administration (HR) With Software	Benefits selection and administration (HR) Both
Time and attendance tracking (HR)	Time and attendance tracking (HR) Manually	Time and attendance tracking (HR) With Software	Time and attendance tracking (HR) Both
Employee onboarding (HR)	Employee onboarding (HR) Manually	Employee onboarding (HR) With Software	Employee onboarding (HR) Both
Employee records management (HR)	Employee records management (HR) Manually	Employee records management (HR) With Software	Employee records management (HR) Both
Workforce reporting (HR)	Workforce reporting (HR) Manually	Workforce reporting (HR) With Software	Workforce reporting (HR) Both

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* 16. Which of the following characteristics apply to your organisation's payroll and HR technology? (select all that apply)

Allows employees to access components via mobile devices

Enables employee self-service for changes, payroll and benefits in one place

Has solutions that are mostly cloud-based

Integrates with other third party apps such as talent management solutions

Provides meaningful analytics for trend identification and action

Reinforces and reflects company brand identity

Eliminates the need for spreadsheets to manage compliance changes etc.

Integrates many of your talent management solutions

Is relatively easy to reconfigure as needed

Other (please specify)

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* 17. How would you rate the quality of your payroll and HR technology products?

	Excellent	Quite good	Acceptable/neutral	Not very good	Bad
HR	HR Excellent	HR Quite good	HR Acceptable/neutral	HR Not very good	HR Bad
Payroll	Payroll Excellent	Payroll Quite good	Payroll Acceptable/neutral	Payroll Not very good	Payroll Bad

Integration, Analytics, Planning

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* 18. Overall, how well do your different payroll and HR products integrate with one another?

	Excellent	Quite well	Acceptable/neutral	Quite badly	Badly
HCM integration	HCM integration Excellent	HCM integration Quite well	HCM integration Acceptable/neutral	HCM integration Quite badly	HCM integration Badly

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* 19. To what extent do your HR products produce accurate and actionable HR metrics/analytics that enhance decision-making?

Excellent

Quite well

Acceptable/neutral

Quite bad

Bad

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* 20. How challenging have your payroll and HR technology implementations been?

Very challenging

Quite challenging

Neutral

Quite easy

Very easy

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* 21. How far do you agree with the following statements, in relation to your organisation’s payroll and HR strategy over the next 3-5 years?

	Strongly disagree	Mostly disagree	Neutral	Mostly agree	Completely agree
We have a clear strategy and objectives in place for payroll and HR transformation	We have a clear strategy and objectives in place for payroll and HR transformation Strongly disagree	We have a clear strategy and objectives in place for payroll and HR transformation Mostly disagree	We have a clear strategy and objectives in place for payroll and HR transformation Neutral	We have a clear strategy and objectives in place for payroll and HR transformation Mostly agree	We have a clear strategy and objectives in place for payroll and HR transformation Completely agree
We have a clear budget in place for payroll and HR investment	We have a clear budget in place for payroll and HR investment Strongly disagree	We have a clear budget in place for payroll and HR investment Mostly disagree	We have a clear budget in place for payroll and HR investment Neutral	We have a clear budget in place for payroll and HR investment Mostly agree	We have a clear budget in place for payroll and HR investment Completely agree
We understand our payroll and HR technology requirements to help us achieve our objectives	We understand our payroll and HR technology requirements to help us achieve our objectives Strongly disagree	We understand our payroll and HR technology requirements to help us achieve our objectives Mostly disagree	We understand our payroll and HR technology requirements to help us achieve our objectives Neutral	We understand our payroll and HR technology requirements to help us achieve our objectives Mostly agree	We understand our payroll and HR technology requirements to help us achieve our objectives Completely agree
We feel confident in our current payroll/HR providers’ ability to support our transformation goals	We feel confident in our current payroll/HR providers’ ability to support our transformation goals Strongly disagree	We feel confident in our current payroll/HR providers’ ability to support our transformation goals Mostly disagree	We feel confident in our current payroll/HR providers’ ability to support our transformation goals Neutral	We feel confident in our current payroll/HR providers’ ability to support our transformation goals Mostly agree	We feel confident in our current payroll/HR providers’ ability to support our transformation goals Completely agree

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* 22. Do your organisation's HCM solutions...

	Strongly agree	Agree	Neither agree nor disagree	Disagree	Strongly disagree
Increase productivity for HR?	Increase productivity for HR? Strongly agree	Increase productivity for HR? Agree	Increase productivity for HR? Neither agree nor disagree	Increase productivity for HR? Disagree	Increase productivity for HR? Strongly disagree
Increase productivity for payroll?	Increase productivity for payroll? Strongly agree	Increase productivity for payroll? Agree	Increase productivity for payroll? Neither agree nor disagree	Increase productivity for payroll? Disagree	Increase productivity for payroll? Strongly disagree
Improve the employee experience?	Improve the employee experience? Strongly agree	Improve the employee experience? Agree	Improve the employee experience? Neither agree nor disagree	Improve the employee experience? Disagree	Improve the employee experience? Strongly disagree

Challenges & Pain Points

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* 23. What are your biggest pain points regarding your current payroll and HR solution stack? (select all that apply)

Difficulty porting clean and accurate data

Lack of integration across internal platforms or department

Not enough in-house technical expertise

Not user-friendly enough

Ongoing administration costs

Out-of-date functionalities

Poor customer support/resources

Poor implementation/execution

Poor planning so technology does not match business needs

Lack of self-service/too many issues for HR or Payroll team

Don’t know

Other (please specify)

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* 24. What are your accuracy rates for the processes below? (choose best fit from drop down for each)

	Accuracy rate
Payroll accuracy	Payroll accuracy Accuracy rate menu
Mileage claim accuracy	Mileage claim accuracy Accuracy rate menu

Future

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* 25. Within the next two years, how would you like your organisation’s payroll and HR technology to evolve?

	Very important	Quite important	Neutral	Not very important	Not at all important
Have more voice-based user interfaces	Have more voice-based user interfaces Very important	Have more voice-based user interfaces Quite important	Have more voice-based user interfaces Neutral	Have more voice-based user interfaces Not very important	Have more voice-based user interfaces Not at all important
Allow greater access to remote workers	Allow greater access to remote workers Very important	Allow greater access to remote workers Quite important	Allow greater access to remote workers Neutral	Allow greater access to remote workers Not very important	Allow greater access to remote workers Not at all important
Boost user-friendliness	Boost user-friendliness Very important	Boost user-friendliness Quite important	Boost user-friendliness Neutral	Boost user-friendliness Not very important	Boost user-friendliness Not at all important
Improve integration abilities	Improve integration abilities Very important	Improve integration abilities Quite important	Improve integration abilities Neutral	Improve integration abilities Not very important	Improve integration abilities Not at all important
Incorporate more artificial intelligence	Incorporate more artificial intelligence Very important	Incorporate more artificial intelligence Quite important	Incorporate more artificial intelligence Neutral	Incorporate more artificial intelligence Not very important	Incorporate more artificial intelligence Not at all important
Increase employee self-service	Increase employee self-service Very important	Increase employee self-service Quite important	Increase employee self-service Neutral	Increase employee self-service Not very important	Increase employee self-service Not at all important
Make more mobile friendly	Make more mobile friendly Very important	Make more mobile friendly Quite important	Make more mobile friendly Neutral	Make more mobile friendly Not very important	Make more mobile friendly Not at all important
Move more solutions to the cloud	Move more solutions to the cloud Very important	Move more solutions to the cloud Quite important	Move more solutions to the cloud Neutral	Move more solutions to the cloud Not very important	Move more solutions to the cloud Not at all important
Provide higher quality data	Provide higher quality data Very important	Provide higher quality data Quite important	Provide higher quality data Neutral	Provide higher quality data Not very important	Provide higher quality data Not at all important
Improve employee user experience	Improve employee user experience Very important	Improve employee user experience Quite important	Improve employee user experience Neutral	Improve employee user experience Not very important	Improve employee user experience Not at all important

Other (please specify)

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* 26. Would you be interested in a demo of SSON's Data Analytics resource on comparative location data, talent availability, #SSCs/BPOs, cost of center operations, salary, and with benchmarking and a new global health index?

Yes

If yes please share your business email:

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* 27. To be entered in the draw to win a £20 Costa Coffee voucher, please enter your email address here:

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