Age Care Financial Risk Survey 2020

Financial performance and risk

Six aged care provider organisations (LASA, ACSA, UnitingCare Australia, Baptist Care Australia, Anglicare Australia and Catholic Health Australia) are seeking insight from age services operators across residential care, home care and CHSP, with regards to the impacts of ongoing financial pressure that is widely reported across the sector.

With this in mind, we request that you complete this survey that will gather data on how financial constraints may be impacting your services.

The survey follows a similar survey conducted by LASA in July 2019 and survey results will be used to provide evidence to support our collective advocacy to Government to address the impacts of ongoing financial pressure on aged care providers.

The survey also asks providers for feedback on how they are willing to support advocacy on these issues.

Note that you are able to provide your responses anonymously, but we ask that you share your name if possible. We also ask that you ensure that there is a single response to the survey from your organisation.

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* 1. Approximately how many occupied residential care beds do you have?

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* 2. Approximately how many home care package clients do you have?

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* 3. Approximately how many CHSP clients do you have?

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* 4. Where are your services located?

Exclusively or almost exclusively metro

Exclusively or almost exclusively regional

Exclusively or almost exclusively rural and remote

Mix of metro and regional

Mix of regional and rural and remote

Mix of metro, regional and rural and remote

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* 5. What is your ownership structure?

Not for profit

Government owned

Private

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* 6. How did your services perform financially in the March quarter of 2020?

	Cash loss	Accounting loss	Narrow accounting surplus	Comfortable accounting surplus	Unsure / prefer not to say	Not applicable
Residential Aged Care services	Residential Aged Care services Cash loss	Residential Aged Care services Accounting loss	Residential Aged Care services Narrow accounting surplus	Residential Aged Care services Comfortable accounting surplus	Residential Aged Care services Unsure / prefer not to say	Residential Aged Care services Not applicable
Home Care Package services	Home Care Package services Cash loss	Home Care Package services Accounting loss	Home Care Package services Narrow accounting surplus	Home Care Package services Comfortable accounting surplus	Home Care Package services Unsure / prefer not to say	Home Care Package services Not applicable
Commonwealth Home Support Programme services	Commonwealth Home Support Programme services Cash loss	Commonwealth Home Support Programme services Accounting loss	Commonwealth Home Support Programme services Narrow accounting surplus	Commonwealth Home Support Programme services Comfortable accounting surplus	Commonwealth Home Support Programme services Unsure / prefer not to say	Commonwealth Home Support Programme services Not applicable
All aged care services	All aged care services Cash loss	All aged care services Accounting loss	All aged care services Narrow accounting surplus	All aged care services Comfortable accounting surplus	All aged care services Unsure / prefer not to say	All aged care services Not applicable
Overall organisational performance	Overall organisational performance Cash loss	Overall organisational performance Accounting loss	Overall organisational performance Narrow accounting surplus	Overall organisational performance Comfortable accounting surplus	Overall organisational performance Unsure / prefer not to say	Overall organisational performance Not applicable

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* 7. How did you estimate that your services will have performed in the June Quarter of 2020, taking into account the effects of COVID-19?

	Cash loss	Accounting loss	Narrow accounting surplus	Comfortable accounting surplus	Unsure / prefer not to say	Not applicable
Residential Aged Care services	Residential Aged Care services Cash loss	Residential Aged Care services Accounting loss	Residential Aged Care services Narrow accounting surplus	Residential Aged Care services Comfortable accounting surplus	Residential Aged Care services Unsure / prefer not to say	Residential Aged Care services Not applicable
Home Care Package services	Home Care Package services Cash loss	Home Care Package services Accounting loss	Home Care Package services Narrow accounting surplus	Home Care Package services Comfortable accounting surplus	Home Care Package services Unsure / prefer not to say	Home Care Package services Not applicable
Commonwealth Home Support Programme services	Commonwealth Home Support Programme services Cash loss	Commonwealth Home Support Programme services Accounting loss	Commonwealth Home Support Programme services Narrow accounting surplus	Commonwealth Home Support Programme services Comfortable accounting surplus	Commonwealth Home Support Programme services Unsure / prefer not to say	Commonwealth Home Support Programme services Not applicable
All aged care services	All aged care services Cash loss	All aged care services Accounting loss	All aged care services Narrow accounting surplus	All aged care services Comfortable accounting surplus	All aged care services Unsure / prefer not to say	All aged care services Not applicable
Overall organisational performance	Overall organisational performance Cash loss	Overall organisational performance Accounting loss	Overall organisational performance Narrow accounting surplus	Overall organisational performance Comfortable accounting surplus	Overall organisational performance Unsure / prefer not to say	Overall organisational performance Not applicable

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* 8. Looking back over the last 12 months, how do you think operating conditions in aged care have changed:

Much better

A little better

About the same

A little worse

Much worse

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* 9. Looking forward over the next 12 months, how do you expect operating conditions in aged care will change?

Much better

A little better

About the same

A little worse

Much worse

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* 10. Have you been forced to do any of the following over the last 12 months because of poor operating conditions?

Close services

Reduce direct care staff

Reduce other direct service staff

Reduce back office staff

Other (please specify)

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* 11. If conditions do not improve in the next 12 months will you need to

	very unlikely	unlikely	unsure	likely	very likely
Close services	Close services very unlikely	Close services unlikely	Close services unsure	Close services likely	Close services very likely
Reduce direct care staff	Reduce direct care staff very unlikely	Reduce direct care staff unlikely	Reduce direct care staff unsure	Reduce direct care staff likely	Reduce direct care staff very likely
Reduce other direct service staff	Reduce other direct service staff very unlikely	Reduce other direct service staff unlikely	Reduce other direct service staff unsure	Reduce other direct service staff likely	Reduce other direct service staff very likely
Reduce back office staff	Reduce back office staff very unlikely	Reduce back office staff unlikely	Reduce back office staff unsure	Reduce back office staff likely	Reduce back office staff very likely
Reduce investment	Reduce investment very unlikely	Reduce investment unlikely	Reduce investment unsure	Reduce investment likely	Reduce investment very likely

Other (please specify)

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* 12. Do you agree or disagree that funding constraints limit your ability to deliver the level of care your clients expect?

Strongly disagree

Disagree

Neutral

Agree

Strongly agree

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* 13. Do you agree or disagree that funding constraints limit your ability to deliver the level of care your clients need?

Strongly disagree

Disagree

Neutral

Agree

Strongly agree

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* 14. If funding constrains your ability to deliver care, in what main ways does this occur?

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* 15. In the last 12 months, how many other providers have approached you asking you to take over their services or clients?

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* 16. How often did you agree to these requests?

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* 17. Where you did not agree, what were your concerns?

	never	some of the time	most of the time	always	Not applicable
Financial risk	Financial risk never	Financial risk some of the time	Financial risk most of the time	Financial risk always	Financial risk Not applicable
Existing quality problems in the service	Existing quality problems in the service never	Existing quality problems in the service some of the time	Existing quality problems in the service most of the time	Existing quality problems in the service always	Existing quality problems in the service Not applicable

Other (please specify)

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* 18. If a service in a region that you operate in closes are you willing to assist with placing residents?

Yes

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* 19. If a service in a region that you operate in closes are you willing to assist with finding employment opportunities for staff?

Yes